Back to jobs
Gateshead, GB-STY, GBPosted 1 months ago
onsite

Job Description

Competitive Salary: £13.60 per hour + Amazing Perks!  Hours: Real contracts from 8–35 (no zero‑hour contracts)  Paid breaks  Rewards platform  50% off food & soft drinks (you + 3)   Pension & Life Assurance   Company Sick Pay   Career development opportunities   Uniform provided    Lead the fun, deliver the service.      As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.      Your Impact:  Front‑line leadership: brief, position, and motivate your team during live service.  Service excellence: hit on‑shift KPIs (customer satisfaction, speed of service, cleanliness).  Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.  Coaching in the moment: recognise great service; give immediate, practical feedback.  Safety & compliance: complete checks; escalate incidents promptly.    You’ll Bring:  Strong people skills with a customer‑first mindset.  Organised, proactive, and calm in a fast‑paced environment.  Experience guiding a team in hospitality/retail/leisure.     This is your step into leadership - hands‑on, high‑energy, and focused on delivering a brilliant shift.     Apply now and lead the fun at Mecca! 

See Your Match Score

Sign up and Renata will show you how this job matches your skills and experience.

Team Leader at Grosvenor Casinos | Renata