Back to jobs
Commerce Specialist, gTech Ads Customer Experience (English, Chinese)
Posted 6 days ago
Job Description
- Optimize and deliver outstanding experience throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Apply deep product expertise solving complex technical customer issues and escalations, and carrying out strategic projects.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams (e.g., Product Management, Engineering and Business Solutions teams). Partner with cross-functional teams across top emerging trends and opportunity areas.
- Learn our Ads products. Develop tools and automation for better diagnostics/data fixes and debugging.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption. Drive exceptional team culture and success across our regional and global teams.