ASTP Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. 

• Ongoing Full-Time employment
• Based in Wollongong with flexible work arrangements, requiring attendance at the office two- three days per week
• Salary ranges from $84,659 to $92,701 pa. plus superannuation and annual leave loading

About the role

The role delivers a range of customer services and responds to general enquiries from parents, schools, contractors and ASTP Officers to assist in the achievement of outstanding outcomes for the business unit.

The role forms part of a broader team that provides an efficient, effective and safe transport service to students with disability for government and non-government schools across New South Wales.

Key accountabilities

• Provide customer support and respond to enquiries for the Assisted School Travel Program, delivering accurate and confidential information.
• Process transport runs, maintain records, and undertake data entry, validation and reporting activities in line with established procedures.
• Use departmental systems and technologies, including HPRM8/TRIM and Microsoft Office, to support efficient business operations.
• Manage administrative tasks including records management, correspondence, mail processing, and maintenance of official documents and registers.
• Prepare reports, briefings and other documentation to support operational and business requirements.

For further information please click here to view the role description

About you

• Strong customer service skills with the ability to support a diverse range of stakeholders professionally and empathetically.
• Ability to manage competing priorities and deliver accurate administrative work within tight timeframes.
• High attention to detail and strong data entry and record management skills.
• Flexible and adaptable, with the ability to learn new systems and work across a variety of business functions.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Current and valid Working with Children Check Clearance for paid employment.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and respond to the following targeted questions. 

1 - Please share an example of a role where you managed a high volume of work within tight timeframes in a team environment.

2 - Can you provide an example when you have had to deal with a range of emotive customers and what led to a positive outcome.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: The selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: Thursday 18th June 2026 at 11:59 PM

For role enquiries please contact Carly Farrow at [email protected]

We welcome applications of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected]) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles over the next 18 months, including temporary term or ongoing roles.