Field Services Representative I Install - Indirect

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market

The #1 name in our industry, we help make the dream of home ownership more achievable every day

At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons

PURPOSE Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner

ESSENTIAL DUTIES AND

Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings

Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness

Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence

Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals

Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures

Other duties may be assigned

SUPERVISORY

This job has no supervisory

MINIMUM

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The

listed below are representative of the knowledge, skill, and/or ability required

High school diploma or General Education Degree (GED), or equivalent combination of education and experience

This position is considered entry level with on-the-job training available

COMPETENCIES Knowledge of company products Knowledge of company product pricing, discount and estimating formulas and guidelines Strong attention to detail Knowledge of basic math and measurement skills Good communication and interpersonal skills Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program Valid Driver’s License WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Subject to both typical office environment and outside locations with temperature and weather variations

Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds

Work is performed on both company and customer sites and involves driving to customer locations

Subject to both typical office environment and outside locations with temperature and weather variations

May involve walking on uneven ground of a potential customer construction site

At BFS, we want you and your career to be greater than what you ever could have expected

Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day

Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day

At Builders FirstSource, we offer competitive, affordable

designed to make life better for you and the people you love

Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives

To view all our benefit offerings click here www.bldrbenefits.com

Builders FirstSource is an

/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]

Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.