Job Description
ccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com
Role Overview
You will serve as a strategic advisor and platform expert for clients leveraging the Sprinklr Customer Experience Management (CXM) platform. You will lead platform configuration, optimization, and enablement efforts, ensuring alignment with business goals and delivering measurable value. This role requires a strong blend of technical expertise, digital marketing knowledge, and client-facing experience.
Key Responsibilities
Client Success Strategy: Define and drive success criteria for CXM platform clients, ensuring long-term value realization.
Platform Configuration & Optimization: Lead configuration and ongoing optimization of the platform to meet evolving client needs and industry best practices.
Gap Analysis & Solution Design: Identify platform gaps and design advanced solutions to fulfill complex use cases and business requirements.
Business Alignment: Ensure platform configurations remain relevant and scalable in response to changing business strategies.
User Enablement & Training: Deliver training and enablement programs to ensure client teams are proficient in platform usage and best practices.
Deployment Oversight: Guide software deployment and enablement efforts to align with current architecture and future scalability.
Cross-Functional Collaboration: Partner with Success Managers, Sales, Enablement Consultants, and Technical Support to deliver seamless service and support.
Client Engagement: Act as a trusted advisor to clients, supporting account management, campaign execution, and strategic initiatives.
Performance Monitoring: Analyze platform performance and usage data to identify opportunities for improvement and innovation.
Qualifications & Skills
Experience: 2–4 years working with social media or marketing platforms (e.g., Sprinklr, Marketing Cloud).
Domain Knowledge: Strong understanding of social media technologies and digital marketing functions.
Customer Service: 2–4 years of experience in client-facing or support roles.
Analytical Skills: Intermediate ability to research, interpret data, and identify insights.
Reporting: Basic skills in designing and creating ad-hoc reports.
Mindset: Analytical, detail-oriented, and solution-focused.
Collaboration: Strong team player with excellent interpersonal skills.
Communication: Effective written and verbal communication.
Time Management: Ability to manage multiple priorities under tight deadlines.
Learning Agility: Comfortable with moderate instruction for daily tasks and detailed guidance for new assignments.
What we offer
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.