Nurse Navigator
Job Description
Department
CSL SHS: Clinical Operations Management
About the Department
Job Summary
Responsibilities
Serves as the central point of contact for all patients with identified chronic and medically complex conditions such as (but not limited to) asthma, COPD, inflammatory bowel disease, diabetes, HIV, heart and vascular disease, cancer, MSK, transplant, etc., as well as psychiatric and behavioral diagnoses.
Works with patients who require primary care follow up after discharge from the emergency room and/or inpatient hospitalization. Assists patients in navigating medical, nursing, ancillary, and other supportive services.
Partners with provider and administrative team to facilitate, coordinate, and ensure patient access to clinical and support services.
Works directly with students to identify and anticipate clinical needs.
Conducts follow up phone calls with patients at the request of the provider; coordinates follow up activities, answers questions, and reviews and ensures understanding of plan of care.
Provides education to patients, families, and significant others; acts as an information resource to students, health care professionals, and relevant campus partners.
Ensures timely and accurate collection of patient data, including healthcare access challenges and treatment history, to support quality, compliance and optimal care planning.
Monitors patient compliance with patient treatment plan and provides coaching and guidance as necessary.
Assists patients with referrals to outside resources and care coordination as needed.
Oversees the USHIP referral program.
Participates in the orientation, training, and evaluation of new staff.
Provides direct nursing care as needed and when appropriate.
Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives and safety, environmental, and/or infection control standards.
Functions as back up to Clinical Operations Manager role in their absence to function in a resource role and provide oversight to clinical staff and manage floor operations.
Demonstrates a solid knowledge of clinical information and techniques required to assess, diagnose, and treat injuries, diseases, and related health conditions.
Applies logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Has a solid understanding of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
Performs miscellaneous and other job-related duties as assigned.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
Bachelor of Science in Nursing degree.
Experience:
Advanced knowledge and skill of RN, LPN, and MA clinical practice duties.
Experience working in an ambulatory care setting (Higher education experience is a plus).
3-5 Years of experience as a Registered Nurse in the above responsibilities.
Advanced training or experience with college age or young adult populations.
Experience in Care Management or Patient Navigation.
Certifications:
Current Registered Nurse license in Illinois.
Preferred Competencies
Ability to demonstrate organizational and interpersonal/ communication skills.
Demonstrated capability to work independently and collaboratively with others.
Ability to assist in high level problem-solving due to the complexity of the situations encountered.
Demonstrated ability to organize and prioritize workload.
Demonstrated ability to exercise sound judgment, make independent decisions, and lead staff.
Ability to function both autonomously and as part of a team.
Demonstrated ability to work in a fast-paced environment with composure and professionalism.
Possess both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast-paced, multi-tasked environment.
Demonstrate attention to detail and have excellent oral and written communication skills.
Ability to maintain confidentiality.
Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
Working Conditions
University clinical care setting and other campus settings.
Fast-paced healthcare environment with frequent interruptions and competing priorities.
Ability to manage multiple tasks simultaneously while maintaining attention to detail.
Involves sustained cognitive effort, including critical thinking, problem-solving, and decision making.
Exposure to emotionally complex or high-stress patient situations requiring resilience and professionalism.
Prolonged periods of computer use and extensive interaction with electronic health records (EHR) and other digital platforms.
Regular use of communication and information technologies is essential to support care coordination and documentation.
Ability to work flexible shifts within the open clinic hours.
Occupational risk for exposure to infectious material and communicable diseases.
Application Documents
Resume (required)
Cover Letter (preferred)
List of 3 professional references (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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