Customer Success Manager
Job Description
For this role, we will only consider candidates who are currently based in the Netherlands.
About SkinVision
Skin cancer cases are growing at an alarming rate globally. In fact, 1 in 5 people will get skin cancer, but only 3% of the high-risk population is known to the health authorities.
At SkinVision, we are on a mission to save the lives of 250,000 people in the next ten years by revolutionizing skin care management. Our technology allows users to take ownership of their skin health, recognizing (early) signs of skin cancer from anywhere, at any time, by combining the recommendations of AI and dermatologists.
Customer Success Manager at SkinVision
SkinVision is looking for a Customer Success Manager to support our partner network. In this role, you will own the entire partner lifecycle, from onboarding and activation to ongoing success, growth, and renewal.
You will be responsible for activation, results, and long-term value delivery by guiding partners through onboarding, integration, and continued usage. The role focuses on relationship strength, KPI alignment, operational execution, and measurable outcomes.
You will collaborate closely with teams across business development, product, technology, marketing, legal, and customer service to deliver a seamless partner experience and continuously improve performance.
The role combines operational responsibility with commercial insight, where data-driven decision-making and strong partner relationships are central.
What You Will Do
Own the full customer journey, including onboarding, activation, growth, value reinforcement, performance management, and renewal strategy
Lead partner onboarding and technical implementation, including API integrations, workflow alignment, internal processes, and technical setup
Track activation and outcomes through dashboards, monitoring skin checks, user activation, and performance trends
Ensure all agreed partner KPIs are met by identifying trends early, anticipating needs, and proactively resolving bottlenecks
Deliver structured business reviews, reporting, and insights to keep partners aligned with their objectives
Build and maintain strong partner relationships based on trust, clear communication, and measurable value
Identify risks early and coordinate internally to resolve them, ensuring partner success and renewals stay on track
Support commercial discussions around contract renewals, expansions, usage forecasts, and contract alignment
Propose and coordinate partner campaigns based on meaningful user outcomes and usage insights
Work cross-functionally with product, technology, marketing, legal, and customer service to ensure smooth execution and continuous improvement
Translate partner needs and feedback into actionable insights for internal teams
Advise partners on best practices to effectively integrate and promote SkinVision within their own processes