Service Delivery Associate

Job Purpose The Service Delivery Associate is a customer-facing role with responsibility for ensuring the successful routing and management of the flow of documents and communication between The Closing Exchange’s clients and notary vendors.  The Service Delivery Associate is responsible for ensuring client orders are executed by the notary vendor with timeliness and quality outcomes - working between the parties to remediate post-closing issues as needed and ensure client satisfaction.     Responsibilities - Responsible for client satisfaction. - Ensure the company and its vendors successfully meet negotiated client Service Level Agreements (SLAs). - Receives, reviews and organizes...