Digital App Operations Manager

Minor Hotels is embarking on one of the most significant digital transformation programmes in its history, spanning a multi-brand portfolio across 50+ countries. As Manager, Digital App Operations, you will be a key delivery partner to the Director of Global App Projects, helping to drive the programme forward across the Guest App, release validation, and property onboarding workstreams.

This is a high-visibility, cross-functional role suited to someone who thrives in ambiguity, takes ownership without being asked, and can operate confidently across both business and technology teams.

App Project Delivery

• Coordinate end-to-end delivery of the Minor Hotels guest app across iOS and Android, supporting the Director in planning, tracking, and reporting
• Manage cross-workstream dependencies with GCP, CMS, DAM, Salesforce, and CCH teams, escalating blockers proactively
• Maintain detailed project plans, RAID logs, and status updates for stakeholder reporting
• Liaise with our implementation partner to monitor deliverables against the December 2026 launch timeline

Release Validation

• Act as the business-side validation owner for all new app releases, confirming that features and fixes are functioning as expected prior to go-live
• Coordinate with the QA team to review test outcomes, interpret results, and sign off on release readiness
• Define validation checklists and acceptance criteria for each release scope, working across business and technology stakeholders
• Track and follow up on issues identified during validation, ensuring resolution before release windows

Onboarding & Adoption

• Lead the hotel onboarding programme, coordinating the rollout of the app platform across properties within the Minor Hotels portfolio
• Develop onboarding playbooks, training materials, and communication assets for property teams
• Track onboarding progress by brand and region, identifying and resolving adoption barriers
• Serve as a key point of contact for property stakeholders during the onboarding phase

Experience

• 5+ years of experience in digital project management, app operations, or a related field
• Proven track record of managing complex, multi-stakeholder technology programmes
• Background in hospitality, travel, or retail technology is an advantage

Skills & Competencies

• Strong project management skills; PMP, PRINCE2, or Agile certification is a plus
• Experience with release validation and acceptance testing; familiarity with defect tracking tools such as Jira is an advantage
• Comfortable navigating large-scale digital transformation environments with multiple parallel workstreams
• Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
• High level of personal organisation, attention to detail, and the ability to manage competing priorities
• Proficiency in English required; Thai language is an advantage