What you will be responsible for

• Manage the corresponding Portfolio Services team in location for responsible client
• Responsible for service delivery and client sentiment
• Driving and managing on new client onboarding
• Developing strong risk management and controlled environment
• Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.
• Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement.
• Liaise with colleagues in region or divisions globally where required for client issue resolution
• Act as the point at which relevant client queries relating to the Investment Book of Records and front office Start of day Readiness, with proactive management to ensure timely response and resolution
• Ensure that the teams perform daily checks on file deliverables to the clients, investigate discrepancies and ensure daily resolution of identified queries
• Perform an overview function for the Shared Services functions identifying operational trends, issues and areas for improvement.
• Perform work independently within scope of established guidelines and according to specific procedures.
• Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models
• Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
• Provide guidance, support, act as resource and assist team members
• Complete any ad-hoc tasks as identified by the line manager
• Excellent analytical skills and ability to analyze on the spot.

What we value

These skills will help you succeed in this role

• Extensive asset management experience, including investment operations, fund accounting and portfolio valuation
• Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.
• Strong critical thinking, problem solving, and decision-making skills
• Portfolio Valuations reconciliations / Investigations experience
• Strong communication and presentation skills to audiences of different sizes and levels of seniority
• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure
• Good team working skills.
• Flexibility in working outside of your responsibilities and areas of expertise.
• Experience in writing SQL or understanding of data met modeling as plus

Education & Preferred Qualifications

• Degree in finance, business, technology or equivalent or relevant industry experience 8-10 years of experience
• Proven experience in client communication and interaction at all levels
• In depth understanding of Middle Office operations, preferably Trade Management Operations inclusive of trade confirmation, settlement & reconciliation. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets.
• Understanding of key technology within the support of investment management operations
• Excellent understanding of change management principles, techniques & tools.
• Experience in writing SQL, Oracle, Sybase is desired
• Strong MS Excel, Access, Word, PowerPoint skills necessary
• Strong English written and spoken ability

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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