Sr. Technical Product Manager - Shared Services

About CertifyOS

CertifyOS is building the data infrastructure that powers modern healthcare.

Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem.

Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale.

Our vision is simple: One API. One provider ID. Frictionless provider data.

We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.

About the Role

CertifyOS is building the data infrastructure for the next generation of provider technology. As we scale across Credentialing, Monitoring, Rosters, Provider Network Operations, the biggest bottleneck is no longer just building features - it is making the platform easier for internal teams and customers to configure, operate, and extend safely.

The Shared Services team owns the cross-cutting platform capabilities that every product pod depends on: rules, access control, configuration, SFTP/file movement, reporting data layers, APIs, platform console, reliability, observability, and internal automation.

As Senior Technical Product Manager, Shared Services, you will be accountable for the strategy and execution for the systems that make CertifyOS more self-serve, scalable, and AI-native. You’ll help move the company away from bespoke engineering requests and manual operational workflows toward reusable services, admin tooling, agent-assisted support, and safe internal automation.

You’ll partner closely with engineering leads, SRE/DevOps, data engineering, operations, implementation, support, and product pods to ensure shared platform capabilities are robust, well-documented, secure, and easy to adopt.

What You Will Do

• Own internal agent enablement: identify where AI agents can reduce manual triage, log analysis, rules testing, configuration, and support burden.

• Reimagine how we build – Empower everyone in Certify to become AI native – bridge the gap between production quality and vibe coding. Make it easy for people with high context at Certify to move quickly and innovate, but do so in ways that are safe, scalable and production ready

• Define and drive the Shared Services roadmap across platform console, rules engine, SFTP/file transport, access control, configuration management, reporting infrastructure, and shared APIs.

• Make CertifyOS more self-serve by building tools that allow Operations, Implementation, Client Success, Product, and Technical support teams to configure tenants, troubleshoot issues, manage access, and execute routine workflows without engineering intervention.

• Build safe internal automation platforms so non-engineers can create tools, run workflows, and interact with platform systems with appropriate OAuth, testing, permissions, and production guardrails .

• Own configuration management, including tenant configuration, UDF schemas, bulk user management, role management, internal/external access rules, and approval workflows .

• Own access control, RBAC, and PII/PHI handling requirements, including masking, edit permissions, internal vs. external role structures, approval flows, and compliance-aligned platform controls .

• Standardize SFTP and file transport infrastructure, including tenant-specific folder structures, encryption, audit logging, static IPs, file naming conventions, API-triggered file delivery, and reducing manual file movement .

• Own reporting and data access platform foundations, including standard schemas, export APIs, BigQuery/reporting data layers, dashboard requirements, and raw data export capabilities .

• Drive platform reliability, performance, and scalability across shared services, including API performance, Data Access Layer, observability, uptime, cost optimization, and load testing for future customer onboarding .

• Create metrics for platform adoption and effectiveness, such as time-to-first-configuration, % tickets resolved without engineering, rule coverage by client, API uptime, support deflection, self-serve usage, agent-assisted resolution rate, and platform implementation cycle time.

Must-Haves

• AI Native execution – you’re at home and highly productive in Claude Code, Cursor or similar tools, and excited to help others at Certify learn how to accelerate their work.

• 7+ years in product management, with 3+ years owning backend, infrastructure, platform, developer tooling, or internal tools products.

• Strong technical fluency across APIs, microservices, authentication/authorization, observability, cloud infrastructure, data systems, and workflow automation.

• Experience building self-service platforms for internal operators, implementation teams, support teams, or external customers.

• Ability to translate messy operational workflows into reusable platform capabilities.

• Comfort working deeply with engineers on technical architecture, scalability, reliability, performance, and security trade-offs.

• Strong understanding of RBAC, OAuth/SAML/SSO, audit logging, data privacy, and secure internal tooling.

• Experience defining product requirements for complex backend services, admin tooling, configuration systems, or rules engines.

• Strong SQL/data literacy and ability to reason about reporting data models, data quality, and export requirements.

• Excellent stakeholder management across engineering, product, operations, implementation, support, and leadership.

• Ability to bring structure to ambiguity and reduce ad-hoc work through clear prioritization, documentation, and operating rhythms.

Nice-to-Haves

• Experience in healthcare technology, provider data management, credentialing, payer workflows, or regulated data environments.

• Experience with rules engines, workflow engines, policy engines, or configuration-driven platforms.

• Experience building AI-assisted internal tools, agentic workflows, support copilots, or automation platforms.

• Familiarity with BigQuery, DataStudio/BI tooling, embedded analytics, or customer-facing reporting infrastructure.

• Experience with SFTP, file transport, encryption, key rotation, and enterprise integration patterns.

• Experience with Google Cloud infrastructure would be a plus.

• Background as an engineer, DevOps engineer, solutions architect, or technical implementation lead before moving into PM.

• Startup or high-growth company experience where platform maturity must be built while supporting active customer escalations.

Benefits of Working at Certify

At Certify, we’re building with intention and taking care of the people doing the work.

Your well-being matters to us. We provide 100% coverage of health, dental, and vision insurance premiums for employees. Our US-based team benefits from unlimited PTO, with at least two weeks off each year to recharge. In India, employees are supported with health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women.

We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work, and we welcome applicants from all backgrounds and experiences.

If you require reasonable accommodations during the application process, please contact [email protected].

We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.