Director, Business Development - Self-Serve Automation Hardware

About The RoleThe Director of Business Solutions – Self-Serve Automation is responsible for driving revenue growth and expanding market adoption across NRT’s self-serve automation portfolio, including Opal, C1, H1, S1 and other current and future products under this category. These self-serve automation solutions support a wide range of customer-facing use cases, including hotel and resort check-in/check-out, food and beverage ordering, ticketing, payments, loyalty engagement, and other unattended or semi-attended automated experiences. Responsibilities Own and execute the go-to-market and sales strategy for NRT’s self-serve automation portfolio, including Opal, C1, H1, and S1, across multiple industry verticals Drive new logo acquisition while expanding existing customer relationships through cross-selling and upselling of additional automation solutions, configurations, and use cases Lead complex, consultative enterprise sales cycles that may include hardware, software, automation workflows, managed services, integrations, and long-term commercial agreements Position NRT’s self-serve automation platforms as scalable, secure, and future-ready solutions that reduce operational friction, improve efficiency, enhance customer experience, and drive transaction growth Ensure the Sales team is equipped to effectively represent NRT’s automation solutions through structured prospecting, product demonstrations, solution proposals, and executive-level presentations Build and maintain strong relationships with senior decision-makers, strategic partners, and key stakeholders within target accounts Maintain accurate pipeline management, forecasting, and reporting to support executive planning, revenue predictability, and business decision-making Partner closely with Product, Engineering, Operations, and Marketing teams to provide market insight, customer feedback, and competitive intelligence that inform automation roadmap priorities and solution positioning Assess market trends, competitive offerings, and emerging technologies related to self-serve automation, unattended commerce, and digital ordering, and adjust sales strategy accordingly Act as a senior point of escalation and subject matter expert for customer satisfaction, account retention, and long-term value realization Recommend improvements to sales processes, tools, and approaches to increase productivity, conversion rates, and overall profitability Qualifications Bachelor’s degree in Business Administration or a related field/experience Minimum of 5 years of experience in business development, sales, or strategic partnerships, ideally within technology or FinTech sectors Proven track record of developing high-value client relationships and securing long-term contracts Strong understanding of sales strategy, market analysis, and solution-based selling Excellent negotiation, communication, and presentation skills Proficiency in Microsoft Office Suite and Salesforce Knowledge of the casino or gaming industry is a plus Ability to travel up to 75% of the time as needed to engage with clients and attend industry events