Associate Director, M&S Workforce Planning & Staffing - Corporate

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Global Technology, Resort Operations, Marketing & Sales etc.) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives. 

The Assoc. Director, M&S Workforce Planning & Staffing – Corporate  (the “Associate Director”) reports to the Vice President, Marketing & Sales Development – Americas (the “VP”) and leads managers with recruiting oversight for Virtual Sales and being the liaison for M&S recruiting in the CALA region.  This position also supports the M&S organization with the ongoing analysis of data and execution of high-impact decision making related to real-time labor leveling needs.  The Associate Director provides dedicated planning staffing guidance and to M&S leaders across their assigned Marketing and Sales division or region. This position also supports with targeted recruiting and hiring strategies, especially in high impact markets within their assigned divisions.

This position will be based at the MVW Headquarters in Orlando, or at an alternative Corporate or Regional Office or onsite at a M&S operation within their assigned division, but will not be co-located with the Area Director or Director, M&S Recruiting.   The Associate Director will be expected to be onsite at their base location or onsite at a M&S location within their assigned division five days per week.

Expected Contributions

The Associate Director has the following non-exhaustive responsibilities:

• Partner with M&S site leadership and use projected / seasonal tour data to ensure each assigned site is efficiently staffed for current and future needs.
• Analyze and document real-time productivity data to understand needed pivots in current and upcoming staffing to provide least cost/best available staffing support and ensure staffing timelines meet business needs.
• Monitor and drive key staffing metrics including fill rates, gross profit margins, burdened salary costs, and staffing fulfillment
• Monitor recruiting pipeline health and workforce deployment across assigned regions
• Liaise with site M&S leadership to identify retention challenges, improve associate retention, staffing execution, and operational follow-through.
• Build and maintain strong client relationships across their assigned region, including regular client contact and service reviews.
• Resolve escalations involving staffing delivery, client needs, or workforce issues.
• Partner within the M&S Workforce Planning team and with M&S leadership to ensure effective collaboration across regions, and efficient use of staffing and talent pipeline.
• Monitor compliance with wage and hour regulations, labor laws, safety requirements, and company policy across all regions; partner with HR and Law as required.
• Ensure staffing and ratios meet company standards and regulatory requirements.
• Support M&S change-management and sustainment initiatives that support the M&S leadership within their division, driving a system approach to workforce staffing productivity. 
• Effectively communicates staffing changes with impacted M&S Recruiting team members and M&S leaders.
• Provides consulting on process improvement opportunities with all involved stakeholders.
• Assist with maintaining M&S talent pipelines in Workday to ensure hires at different levels are available as needed and/or directed by leadership in conjunction with departmental budget.
• Assists with department workflow as needed, including onsite and regional recruiting to ensure these pipelines are maintained.

Business Partnership

• Partners with Human Resources Business Partners (HRBPs) and field Compensation partners to develop competitive and equitable compensation recommendations.
• Develops and maintains critical relationships and partnerships with market and regional leadership as well as corporate Centers of Excellence (COEs).
• Works directly with MVW Change Management and Global Communications teams to ensure new policies, processes, tools, etc. are communicated to end users accurately and timely.
• Consults with Corporate HRBPs and AVP, Talent Acquisition when writing policies and procedures related to M&S workforce planning and staffing.
• Coordinates with HR workstreams as needed for planning, design and development of policies and practices.

Lead Recruiting Team

• Manage and lead assigned recruiting leaders.
• Provide 1-on-1 coaching to team members to support their professional development and performance improvement.
• Assess team members’ needs and tailor coaching approaches to help them achieve their goals.
• Develop and implement coaching plans, monitor progress, and provide ongoing support to ensure continuous improvement and skill development creating a ‘best-in-industry’ training team

Quality & Control

• Ensure compliance with all relevant employment laws and regulations throughout the recruitment process.
• Proactively audits internal SLAs for M&S workforce planning and staffing.
• Reviews and analyzes customer satisfaction survey results, identifies trends in feedback, and provides follow-up for issue resolution and/or appropriate communication to the businesses.
• Stay updated on recruiting industry trends and best practices to continuously improve M&S processes.

General Department Operations

• Develops operating plans and workable business processes for own department in alignment with function strategy.
• Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress, and results. Typically influences work of cross-functional or extended teams.
• Responds to, solves, and makes decisions on business requests that have broader department impact and/or moderate risk.  Presents alternative solutions to business issues by leveraging the broader organization. 
• Works to enhance the organization’s capabilities through effective staffing and development of others by:
  • anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.
  • using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
  • setting and maintaining high standards for team and individual performance.
  • providing timely coaching and feedback.
  • making and rewarding distinctions in performance.
• Assists more senior associates in achieving business results by:
  • acting in a consultative fashion to implement programs impacting the broader organization.
  • assisting in the development and communication of broader organizational goals.
  • achieving results against budget within scope of responsibility.
  • taking calculated risks to move the department or team forward.
  • developing and using systems to organize and keep track of information.
  • balancing the interests of own group with the interests of the organization.
  • working with others to identify and remove barriers to success.
• Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
• Champion continuous improvement initiatives within the Resort Operations organization by analyzing processes, monitoring effectiveness, and making strategic recommendations for enhancements.
• Support and align with Sales & Marketing initiatives that drive revenue growth and Service First Marketing strategies.
• Foster and support partnerships with IRM and Owner services, ensuring alignment with organizational goals and objectives.
• Perform other duties as appropriate.

Candidate Profile

Education

• Associate degree required.
• Bachelor’s egree in Business Management, Human Resources, or a related field preferred.

Experience

• Minimum of five (5) years of progressive Recruiting/Human Resources experience required, with a preference for Marketing and Sales recruitment. 
• Minimum of five (5) years of management experience required.
• Minimum of four (4) years of relevant staffing or workforce planning experience, preferably within the timeshare industry.
• Experience directly managing recruiting or multi-site staffing operations is an advantage.
• Solid experience using Workday for managing talent pipelines and conducting data analytics an advantage.
• Experience in using social media technology for recruiting (LinkedIn, X, Facebook, Instagram, etc.) required.

Travel & Availability Requirements

• Travel required within regional or division; approximately 25%.

Skills/Attributes

• Exhibits leadership presence and professional demeanor; collaborates and resolves issues effectively; influences without authority.
• Team player with credibility, capable of working independently with a high degree of autonomy.
• Results-oriented, delivers outcomes under challenging conditions and demonstrates balanced judgment under pressure; persistent in driving ideas forward.
• Develops and maintains effective relationships with a broad group of stakeholders to foster trust and influence key decisions.
• Quickly builds rapport and trust to influence stakeholders, vendors, and project teams; sells ideas persuasively, settles differences, and wins concessions without damaging relationships; can be direct and forceful while remaining diplomatic.
• Initiates, implements, and supports change within the organization; proactively removes barriers or accelerates progress.
• Strong mediation skills to facilitate constructive conflict resolution.
• Maintains a positive attitude, especially when strategy and process improvement recommendations face resistance; effectively addresses difficult issues and guides others toward achieving identified goals.
• Integrates and balances priorities, work activities, and resources for the benefit of multiple key stakeholders.
• Analyzes and assesses situations to find effective solutions; creative problem solver; engages in resolving issues; makes data-driven decisions.
• Makes timely decisions, even with incomplete information.
• Experience working in a fast-paced and matrixed environment, with capacity for high-volume recruiting to support fluctuating seasonal demands.
• Comfortable questioning organizational norms and accepted thinking to improve effectiveness.
• Develops professional presentations with the ability to present effectively at any level of the organization.
• High degree of integrity in handling sensitive information.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Excellent written and verbal communication skills.
• Proficient in the mechanics of applicant tracking systems (both hourly and management); computer literate with a sound understanding of databases and supporting systems; proficient in Microsoft Office applications (Outlook, Teams, Word, Excel, SharePoint, etc.).
• Stays current with HR trends and best practices.
• Active learner, enhances personal, professional, and business growth through new knowledge and experiences; encourages the organization to learn from other industries' standards and practices.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.