Quality Manager

Throughout the Project Lifecycle

• Ensure the feasibility of quality targets by integrating feedback from previous projects and coordinating continuous improvement plans with stakeholders.
• Develop and implement the training plan for the project team across all relevant topics (not limited to Quality).
• Define, monitor, and maintain the project Quality dashboard, including key performance indicators for each phase.
• Support the engineering team in achieving supplier quality convergence and oversee supplier quality performance (APQP) from selection through project completion.
• Ensure full traceability of components throughout the project lifecycle.
• Represent the Voice of Quality and Customer in all key project decisions, particularly during Project Decision Meetings.

During the Design Phase

• Lead the risk management process by leveraging lessons learned from previous projects, identifying potential risks, implementing corrective action plans, and ensuring their effective execution.
• Ensure robustness of RFQs and product definitions by validating that all stakeholder requirements (performance, manufacturing, after-sales, etc.) are fully considered.
• Contribute to the development of Gap & Flush measurement standards and support initiatives to achieve perceived quality targets.

During Industrialization and Post-Launch

• Coordinate collaboration between Project and Plant teams to ensure optimal product/process tuning and execution of quality operations during industrialization (defect management, containment actions, batch control, etc.).
• Organize and manage the detection, analysis, and resolution of defects identified on physical products.
• Oversee incoming inspection of externally sourced components.
• Ensure that the latest validated parts are consistently used in production vehicles.
• After commercial launch, manage customer claims from both field and plant sources, including early warning systems.
• Prepare and deliver all necessary quality documentation and insights to support the transition to mass production (serial life).

Skills

• Strong soft skills (communication, leadership, teamwork)
• Proficiency in PLM tools
• Advanced Excel skills
• Knowledge of Lean Manufacturing principles
• Strong problem-solving capabilities

Key Responsibilities

• Represent the Voice of the Customer within the project team.
• Develop and maintain project Quality reporting, including the definition and monitoring of Quality indicators for each project phase.
• Plan and organize training sessions for the project team across all relevant topics.
• Manage project risks by leveraging lessons learned from previous programs and identifying QCTP-related risks, ensuring appropriate mitigation actions are implemented.
• Lead the detection, analysis, and resolution of defects identified on physical products.
• Ensure effective management and resolution of customer claims arising from field issues after commercial launch.