Job Description
The Security Support Technician identifies weaknesses, troubleshoots issues and facilitates repairs of the Rock Family of Companies physical security systems. This requires a fundamental understanding of networking and electronics. The primary systems that this person deals with are IP security cameras, IP intercoms, and burglar alarms with central station and two-way radio systems.
About the role
Perform some management duties within the Security Technology group
Identify, quantify and prepare total solutions for security and safety risks and enhancements
Manage, oversee and review the design of security systems and their implementation
Act as system manager for all installed security systems
Oversee a formal process improvement program for services
Provide measurement reports to senior management
Identify and manage contractors for outsourced projects
Provide project management, direction and innovation in the areas of strategic planning, risk assessment, technology enhancements and configuration control of security systems on special projects as assigned
Oversee process improvement programs related to security system enhancements
Review and provide project oversights on the design and installation of fire alarm/notification and security systems
Identify, manage and develop relationships with sub-contractors
Perform training sessions, manage programming, coordinate resolution of alarm system problems and malfunctions, and provide system configuration documentation for alarm system users
Prepare proposals for new systems and existing system additions or alterations
Develop and maintain electronic security system specifications and construction standards
About you
3 years of progressively responsible experience in the security (or related) industry
Experience presenting training programs
Proficiency in Microsoft Word and Excel
Network computing components and data collection devices
Ability to work 8 hours a day Monday through Friday
Available to be on call 1 week per month on a rotational basis
Positive and effective attitude
Ability to work on multiple projects simultaneously
Capacity to formulate action plans for process improvement initiatives, which may include the analysis of complex data
Excellent verbal and written communication and presentation skills
Process consulting skills
Technical problem identification and resolution skills
Bachelor's degree in security, public administration, business or electrical engineering
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].