Guest Services Representative - Seasonal
Job Description
Department: NAM - Guest Services
Reports to: Guest Services Supervisor
Location: Vancouver, B.C.
Your Opportunity at ARC’TERYX:
As a seasonal Guest Services Representative, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.
Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication. In collaboration with a dynamic, high-performing team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty.
Please note this is a temporary, fixed term position, for approximately 6 months, beginning August 10, September 8, October 5, or November 2, 2026.
This role is based out of our new Vancouver office, located at 565 Great Northern Way, Vancouver, and may be open to a hybrid work depending on business needs and per department policy. Please review the additional requirements at the end of the job description for more information.
Meet Your Future Team:
The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.
Department: NAM - Guest Services
Reports to: Guest Services Supervisor
Location: Vancouver, B.C.
Your Opportunity at ARC’TERYX:
As a seasonal Guest Services Representative, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.
Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication. In collaboration with a dynamic, high-performing team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty.
Please note this is a temporary, fixed term position, for approximately 6 months, beginning August 10, September 8, October 5, or November 2, 2026.
This role is based out of our new Vancouver office, located at 565 Great Northern Way, Vancouver, and may be open to a hybrid work depending on business needs and per department policy. Please review the additional requirements at the end of the job description for more information.
Meet Your Future Team:
The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.