Front Office Supervisor
Job Description
Front Office Supervisor
Department: Front Office
Reports To: Director of Front Office / Front Office Manager
Status: Full-Time | Hourly
Join Our Team – Where Service is a “Yes” Culture
We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.
As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.
What You’ll Do
Lead Front Office Operations
- Oversee daily front desk operations, ensuring accuracy in all financial transactions
- Reconcile and verify revenue, payments, taxes, and adjustments
- Review and balance daily reports across rooms, F&B, and other outlets
- Investigate and resolve discrepancies with attention to detail
- Support smooth transitions between operational days
Drive Guest Experience Excellence
- Deliver a seamless check-in and check-out experience aligned with brand standards
- Personally engage with guests to ensure satisfaction and resolve concerns promptly
- Recognize and honor Member's benefits, ensuring all benefits are delivered
- Maintain a strong presence in the lobby to support service and team performance
Supervise & Develop the Team
- Lead, coach, and support front desk associates and night audit team
- Ensure professionalism, accountability, and service consistency
- Act as a role model for guest engagement and problem resolution
Ensure Brand Compliance & Performance
- Uphold brand standards including response times, guest engagement, and loyalty recognition
- Monitor mobile check-in/check-out, guest cases, and service metrics
- Ensure all interactions reflect our commitment to personalized, anticipatory service
Act as Manager on Duty
- Oversee hotel operations during assigned shifts
- Respond to guest issues, emergencies, and operational needs
- Ensure safety, security, and service continuity at all times
What We’re Looking For
- Previous Front Office or hotel operations experience (supervisory experience preferred)
- Strong leadership, communication, and problem-solving skills
- Detail-oriented with a solid understanding of hotel financial processes
- Passion for guest service and creating memorable experiences
- Ability to work flexible schedules including evenings, weekends, and holidays