Community Manager - curricular internship

Company description LePub is part of Publicis Groupe, one of the world’s largest communication groups. What can we do as Publicis Groupe? Known for its world-renowned creativity, best in class technology, digital and consulting expertise, Publicis Groupe is the only one in the industry able to best accompany its clients in their digital business transformation journey - anywhere in the world. And what makes us unique? A Connecting Company, driven by a common purpose, a powerful spirit, shared behaviors, great character and a relentless focus on clients - Power of One. About LePub You can either adapt to change, ignore it or lead it. What are you going to choose? Mission: We believe that this era demands a combination of strategic, creative and digital ideas that help clients to Lead the Change. The one constant in this world is change. You can either adapt to it, ignore it, or lead it. Lead the Change is both our mission and our call to action. It speaks to our entrepreneurial spirit and our roots as an agency. It defines the way we think about brands, ideas and relationships, and it's alive in our work. Publicis Worldwide is a global creative. Overview LePub is looking for a Community Manager Intern - curricular internship for its Milan office to support the content team in the day-to-day management of online communities across Instagram and TikTok! This is a hands-on opportunity for someone passionate about social media, communities, trends, and brand communication, who wants to gain experience in a fast-paced agency environment working on international brands, with a high creative and social-native language. The role will carry out and learn everything about community management, social listening, publishing coordination, reporting, and real-time interaction management. The role will also learn a lot from contane managers, strategists, analysts and creatives. Responsibilities Monitor and manage brand communities across social platforms (mainly Instagram and TikTok) Moderate comments, DMs, and user-generated content following brand tone of voice and escalation guidelines Assist the team in identifying trends, viral conversations, and relevant cultural moments Support editorial planning, scheduling and publishing activities Support social listening and sentiment analysis activities Attend weekly and monthly reporting meetings Collaborate with content, strategy, creative, and account teams on ongoing projects Escalate sensitive conversations or critical issues to senior team members when necessary Help maintain consistency in tone of voice and community engagement across platforms. Qualifications University agreement required for curricular internship Currently student in Communication, Marketing, Advertising, or related fields Fluent in social media, creators, internet culture, and online communities Excellent written and verbal communication skills Attention to detail and organizational skills Proactive attitude and willingness to learn Ability to work in a fast-paced environment and manage multiple tasks Excellent knowledge of English (written and spoken) and basic copywriting skills Previous experience managing personal or brand social channels is a plus. Nice to have: Familiarity with social media management tools (Sprinklr, Meta Business Suite, etc.) Basic understanding of social media KPIs and analytics. Additional information What we offer: A dynamic and collaborative work environment Opportunity to work on international and culturally relevant brands Exposure to real-time social media management and content workflows Mentorship from senior social media and content professionals Hands-on experience within a leading creative agency Learning & Development: a tailored learning journey, an individual and needs-based approach, always on Corporate Benefits: a platform dedicated to our people, full of offers, discounts, and more Corporate Wellness: access to online training courses for your physical and mental well-being Work From Home: 1 days a week. Our Publicis Groupe motto: “Viva La Différence.” We are committed to creating fair and inclusive experiences for all talents.

University agreement required for curricular internship Currently student in Communication, Marketing, Advertising, or related fields Fluent in social media, creators, internet culture, and online communities Excellent written and verbal communication skills Attention to detail and organizational skills Proactive attitude and willingness to learn Ability to work in a fast-paced environment and manage multiple tasks Excellent knowledge of English (written and spoken) and basic copywriting skills Previous experience managing personal or brand social channels is a plus. Nice to have: Familiarity with social media management tools (Sprinklr, Meta Business Suite, etc.) Basic understanding of social media KPIs and analytics.

Monitor and manage brand communities across social platforms (mainly Instagram and TikTok) Moderate comments, DMs, and user-generated content following brand tone of voice and escalation guidelines Assist the team in identifying trends, viral conversations, and relevant cultural moments Support editorial planning, scheduling and publishing activities Support social listening and sentiment analysis activities Attend weekly and monthly reporting meetings Collaborate with content, strategy, creative, and account teams on ongoing projects Escalate sensitive conversations or critical issues to senior team members when necessary Help maintain consistency in tone of voice and community engagement across platforms.