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Job Description
Responsibilities:
- Billing Rebate Management: Compare property address data across multiple spreadsheets and system of record to identify and log matches for billing rebate purposes.
- Portal Management: Log in to National Account customer portals to monitor and track technician service activity.
- Work Order Oversight: Identify service work orders that have not been completed by technicians and flag them for follow-up.
- Reporting: Compile and distribute weekly spreadsheets for supervisors to ensure all work orders are completed and ready for billing.
- Data Integrity: Maintain high standards of data accuracy across Microsoft Excel and Google Sheets.
Qualifications:
- Proven experience in administrative support or a relevant data entry role.
- Demonstrated experience managing and comparing large data sets.
- Experience navigating customer portals or similar digital service platforms.
- High-level proficiency with Microsoft Excel and Google Sheets.
- Exceptional attention to detail and organizational skills.
- Ability to identify and resolve data discrepancies independently.
- Strong communication skills to relay updates to supervisors.
- Proactively identifies gaps in data or process.
- Ability to pivot between technical data tasks and administrative reporting.
- Must be willing to work night shift schedules (US hours) and during PH Holidays.
- Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).