Assistant Manager – Operations (Private Office & Investment Management)
Job Description
Assistant Manager – Operations (Private Office & Investment Management)
Operations | Isio Wealth | Leeds
As an Assistant Manager within Operations for Isio Private Office and Investment Management, you will play a key role in delivering high-quality, client-focused operational support while helping scale a growing wealth and investment proposition. Working closely with Portfolio Management, Distribution, and wider teams, you will support the expansion of our Model Portfolio Service (MPS), Managed Accounts, and Funds business.
You’ll balance day-to-day operational delivery with project execution and continuous improvement, ensuring processes across the client lifecycle are efficient, well-controlled, and scalable.
Success in this role means becoming a trusted operational partner — known for delivering accurate outcomes, managing projects end-to-end, and building strong relationships with stakeholders, platforms, and custodians. You will help develop robust, scalable processes that support growth without compromising control or quality.
Key Responsibilities – What you’ll do
Client & Business Servicing
Provide operational support across Private Office and Investment Management, enabling our client delivery teams.
Support client onboarding, account set‑up, and ongoing account maintenance.
Ensure operational instructions are completed accurately and within agreed timelines and SLAs
Maintain high service standards through clear ownership and proactive communication.
Portfolio Management
Work closely with the Portfolio Management team to support MPS, managed account and fund implementation and ongoing delivery, including:
Supporting implementation of portfolio changes and rebalance activity
Ensure processes, controls, and documentation are robust and scalable as the MPS grows.
Work closely with the Distribution team to sell and expand Isio’s MPS offering across multiple platforms and build relationships with Independent Financial Advisors to win business.
Funds, Platform & Custody Support
Provide operational support to the Funds business and associated client servicing.
Act as a key operational contact and interface for our outsourced partners.
Help manage platform/custodian service interaction, including:
Query resolution and escalation management
Tracking outstanding items and ensuring closure
Identifying recurring issues and driving improvements
Project Delivery & Transitions
Project manage portfolio implementations and client or asset transitions.
Apply strong project management discipline including implementation planning (timelines), tracking, and stakeholder communication.
Document processes, decisions, and outcomes to support governance and audit requirements.
Operational Controls & Continuous Improvement
Ensure operational tasks are delivered with a strong focus on:
Accuracy and completeness
Governance, auditability, and recordkeeping
Risk identification and escalation where appropriate
Contribute to building scalable operations by:
Identifying bottlenecks and proposing solutions
Creating/checking templates, checklists, and standard operating procedures
Stakeholder Management & Strategic Support
Work with senior colleagues to support business goals by:
Providing operational insight and data to enable decision‑making and drive growth
Helping turn strategic aims into operational delivery
Building credibility and trust across the Private Office and Investment Management business.
Regulatory, Risk & Governance
Support best execution processes and associated operational controls.
Maintain accurate records to support audit trails and regulatory reviews.
Contribute information to governance committees and internal oversight forums as required.
What we're looking for:
Essential Skills & Experience
Highly organised with the ability to manage multiple priorities effectively.
Strong project management skills and structured approach to delivery.
Able to adapt and perform in a fast‑paced environment.
Strong attention to detail with a focus on control, accuracy, and governance.
Proficient in the use of all Microsoft 365 applications.
Desirable Skills, Qualifications & Experience
Good working knowledge of the platforms and experience working with custodians
Exposure to portfolio implementation or transition activity for Private Office, Wealth, or Institutional clients.
Investment Management Certificate desirable
Why Join Isio
Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.
We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.
Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits.
About Isio
A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.
Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.
Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us [email protected]