Assured Data Protection L2 Support

Job Title:

Assured Data Protection L2 Support

Job Description

We are looking for a Technical Support Advisor to join our team and begin building a career in IT infrastructure, virtualization, networking, and cloud technologies.
This role is ideal for candidates who have strong foundational IT knowledge, are eager to learn, and can demonstrate their understanding through a technical assessment.
You don’t need extensive hands-on experience — we are looking for solid IT fundamentals, problem-solving ability, and the right mindset to grow.

What you’ll do:

• Provide first-line technical support for infrastructure issues
• Troubleshoot incidents using documentation and knowledge base articles
• Log, update, and manage tickets in ITSM systems
• Communicate clearly with users and provide regular updates
• Escalate issues when needed following support procedures
• Support documentation and knowledge sharing
• Follow structured IT processes (incident, request, escalation workflows)

What we’re looking for

Candidates should demonstrate understanding of core IT concepts, including:

Virtualization & Infrastructure

Virtual machines and hypervisor concepts

Basic understanding of VMware ESXi and VMware vCenter

Networking Fundamentals

TCP/IP basics

DNS and DHCP

VLAN concepts and basic network segmentation

Storage & Backup Concepts

NAS storage fundamentals

Backup types (full vs incremental)

Data recovery and disaster recovery (DR) principles

Basic understanding of replication and deduplication

Cloud Awareness

Cloud computing fundamentals

Subscription-based models

Awareness of platforms like Microsoft Azure (plus AWS / Google Cloud conceptually)

Identity & Security

Active Directory basics

MFA concepts

Firewalls and basic security awareness

Safe handling of data and risk identification

Requirements

• High School Diploma (required)
• Basic IT knowledge (networking, OS, virtualization concepts)
• CCNA modules or equivalent networking knowledge is a plus
• No strict requirement for prior job experience if knowledge can be demonstrated

Location:

CRI San Jose - Jacks

Language Requirements:

English (Required)

Time Type:

Full time