Job Description
Responsibilities :
IT Procurement & Vendor Coordination
- Engage with internal stakeholders (IT, Finance, Operations, HR, etc.) to gather and clarify business technology requirements.
- Translate business needs into clear technical and functional specifications for vendor evaluation.
- Research, identify, and shortlist vendors based on capability, fit, track record, and pricing benchmarks.
- Prepare structured vendor comparison reports covering: Product/service suitability, Pricing and cost structures, Delivery timelines, Support terms
- Obtain and evaluate vendor quotations; validate technical compliance with requirements.
- Act as the primary point of contact for vendors during active engagements, ensuring: Timely delivery, Milestone tracking, Escalation of delays or quality issues
- Maintain procurement trackers for: Purchase requests, Expected vs. actual delivery, Issue resolution status
- Coordinate with Procurement and Finance teams for: Purchase Requisitions (PRs), Purchase Orders (POs), Service Entry Sheets (SES), Invoice approvals
- Track IT contracts, software subscriptions, and warranties; proactively manage renewals.
- Maintain accurate IT asset inventory including hardware, software licenses, and accessories.
- Ensure license compliance and monitor minimum stock levels.
- Support vendor onboarding documentation and maintain updated supplier records.
- Assist in budgeting, cost tracking, and identifying IT cost optimization opportunities.
- Ensure all procurement activities adhere to company policies, approval workflows, and audit standards.
IT Infrastructure Support (L1)
- Provide Level 1 support for end-user devices including laptops, desktops, printers, mobile devices, and peripherals.
- Support Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and Office applications.
- Manage user accounts in: Active Directory, Azure AD / Microsoft Entra ID, Microsoft 365
- Handle device onboarding, offboarding, and lifecycle management.
- Troubleshoot hardware, software, network, VPN, and connectivity issues.
- Assist in deployment and management of Microsoft Intune-managed devices.
- Support endpoint security tools including: Antivirus, BitLocker, Conditional Access policies
- Monitor IT alerts and escalate issues to higher support levels when needed.
- Maintain IT documentation, SOPs, and knowledge base articles.
- Support office infrastructure including switches, Wi-Fi access points, conference room systems, and ISP connectivity.
- Coordinate with vendors for hardware repairs, warranty claims, and service requests.
Requirements :
Diploma or Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.
Procurement & Vendor Management Skills : Business Requirements Gathering & Stakeholder Engagement, Vendor Research, Identification & Shortlisting, Solution Evaluation & Fit Assessment, Quotation Evaluation & Vendor Comparison Reporting, Purchase Requisition (PR) & Purchase Order (PO) Process, Partner Delivery Tracking & Follow-Up, Contract and Renewal Tracking, Inventory & Asset Management, Cost Analysis and Spend Optimization.
Technical Skills : Windows 10/11 Administration, Microsoft 365 Administration, Active Directory & Azure AD, Microsoft Intune (basic administration), Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), Hardware troubleshooting and deployment, IT Service Management (ITIL Foundation preferred)
Experience : 2–5 years of experience in IT Infrastructure Support with minimum 2 years in supporting IT Procurement
Certificate : ITIL Foundation certification is an advantage.
Gradiant is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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