Customer Service Engineer - site based

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Service Engineer - site based

Location(s)

UCB Pharma (Belgium) - Customer Site

Job Description

Since 1937, PerkinElmer has supported laboratories worldwide in advancing scientific performance and analytical excellence. Operating in more than 35 countries with over 5,000 employees, we serve the biopharma, environmental, food, and industrial markets through cutting-edge analytical solutions (atomic and molecular spectroscopy, chromatography, OneSource services, and more).

We are currently seeking a Customer Service Engineer to support operations at our key client site, UCB, in Braine-l’Alleud.

🎯 Your Mission

As a true ambassador for PerkinElmer, you will play a vital role in ensuring customer satisfaction and contributing to the overall performance of the Service Department.

You will work directly onsite to ensure the reliability, performance, and compliance of analytical instruments, while actively supporting operational excellence.

🔧 Key Responsibilities

• Perform installation, preventive and corrective maintenance, repairs, and validation of analytical instruments and accessories.

• Deliver onsite user training for designated product groups.

• Ensure documentation compliance (technical diagrams, service bulletins, manuals, and QMS procedures).

• Manage spare parts inventory and service tools with high accuracy and accountability.

• Ensure calibration of all test equipment within required timelines.

• Provide accurate and timely reporting (service reports, expense claims, timesheets, etc.).

• Actively contribute to team performance targets and service excellence.

🎓 Your Profile

✔ Education & Experience

• Degree or diploma in Electronics, Electrical Engineering, Science, or a related discipline.

• Minimum 3 years of experience in a Field Service or similar technical role.

✔ Key Skills

• Native French speaker with professional fluency in English.

• Strong written and verbal communication skills.

• Customer-focused mindset with the ability to work in a demanding environment.

• Negotiation and influencing skills.

• High level of autonomy, rigor, and team spirit.

💼 Why Join Us?

✨ Work in a high-tech scientific environment
✨ Be part of a strategic pharmaceutical site in Belgium
✨ Join a globally recognized company with strong expertise
✨ Access professional development opportunities
✨ Thrive in an inclusive and diverse company culture

At PerkinElmer, we believe diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.

📩 Ready to Take the Next Step?

Join a passionate team, contribute to scientific innovation, and grow your technical expertise in a dynamic environment.

Apply today and become a key contributor to scientific performance in Belgium.