Patient Service Representative Supervisor

Full-time Patient Service Representative Supervisor Must be willing to travel between Huntsville & Madison centers! Schedule: Monday - Friday 8am - 5pm 8425 Wann Dr Suite 100, Madison, AL 35758 2338 Whitesburg Dr SW, Huntsville, AL 35801 American Health Imaging is actively searching for a Patient Service Representative Supervisor to join our team in Huntsville and Madison, Alabama - must be willing to travel between Huntsville & Madison centers! The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.   Additional Responsibilities: Manages the training and onboarding of new team members Participates in the recruiting, interviewing, and hiring process Leads regular staff meetings and associate one-on-ones Monitors and approves timecards Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary Defines job responsibilities/specialty tasks and priorities Develops and monitors the teams’ performance through a QA process Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%) Completes other tasks and projects as assigned Requirements: 1-4 Years Experience in Medical Office/Hospital/Healthcare Setting Experience in Authorizations and Insurance Verification Preferred Ability to Handle Heavy Patient Volume Strong Customer Service and Computer Skills Ability to multi-task Medical Terminology Knowledge High School Diploma or equivalent required. Excellent customer service skills   Robust benefit offerings include: Monthly Bonus Opportunity Insurance: Medical, Dental, Vision, Life & Pharmacy Plans, with Benefits effective the first day of the month following hire date. 401(k)  Paid Vacation Time PTO Accrual Beginning Day 1 Colleague Referral Bonus Program