Production Support Engineer

Production Support Engineer (L1 / L1+) – Equities & Risk Platforms

We’re looking for a Production Support Engineer (L1 / L1+) to join a high-performing team supporting mission-critical Equities and Risk platforms. This role sits at the intersection of technology, trading operations, and data, offering exposure to real-time systems in a fast-paced financial environment.

If you’re analytical, enjoy troubleshooting complex systems, and want to build expertise in front-office support, this role offers strong growth potential.

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What You’ll Do

• Monitor and support production applications for equities trading, pricing, and risk systems
• Perform first-line investigation and triage of incidents, alerts, and batch failures
• Support daily risk and pricing processes critical to business operations
• Analyze application logs, workflows, and data flows to identify root causes
• Escalate complex issues to engineering teams with clear analysis and context
• Execute and improve operational procedures and controls
• Support and maintain workflow scheduling and orchestration pipelines (e.g., Airflow)
• Ensure data availability and integrity across systems
• Collaborate with traders, developers, and global support teams
• Participate in release cycles, deployments, and validation activities
• Contribute to automation, monitoring enhancements, and continuous improvement initiatives
• Maintain clear and up-to-date runbooks and documentation

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What You Bring

• 2–5 years of experience in Production Support, Application Support, SRE, or Backend Engineering
• Strong understanding of Java-based applications and backend systems
• Hands-on experience working in Linux/Unix environments
• Solid SQL skills with the ability to investigate data issues
• Familiarity with monitoring/logging tools such as:
  • Splunk
  • Grafana
  • Kibana / ELK Stack
• Understanding of distributed systems and APIs
• Exposure to:
  • Kafka or messaging systems
  • REST APIs
  • CI/CD pipelines
  • Git
• Strong problem-solving and analytical skills
• Effective communication skills and ability to work in a collaborative environment