Lead Operations Clerk
Job Description
The Lead Operations Clerk
- Leads by example and is a mentor and role model to co-workers
- Must have prior fitness center experience, preferably with UCSF Fitness and Recreation
- Acts as the lead and primary contact person at the fitness center in the absence of Operations Supervisors, Managers and other fitness Center leadership
- Must be energetic, outgoing, articulate and have good verbal and written communications skills
- Is focused on high quality customer service/hospitality and possesses the skills necessary when interacting with difficult people in an often-high pace, demanding environment
- Should be able to work independently and as part of a team often leading a team of 2-3 coworkers
- Can respond to member suggestions, concerns, and complaints in a timely, professional, and consistent manner
- Experience in sales processing, program registrations, member facility check-ins
- Completes and or delegates front desk administrative duties as directed by Fitness Center Operations and Facility Managers
- Provides support to fitness programmers and managers
- Ensures facility cleanliness and manages supplies in our fitness areas
- Assists with towel laundry services
- Must have obtained Red Cross CPR/AED and First Aid Training certification within the first 3 months of employment (Training and Certification will be provide)
- Is willing and able to assist in emergencies and/or facility evacuations and ensure safety at all times (Think: facility access controls or unsafe use of fitness equipment)
- Should be comfortable working on a computer, using various applications and able to multitask during peak times
- Has an interest in advancing their careers in fitness, health or wellbeing, customer service an/or supervision
About Us:
UCSF Fitness and Recreation operate two fitness centers at UCSF. We provide fitness and wellbeing services to UCSF Students, Faculty, Staff and Community members through a broad range of fitness, recreation, aquatics, personal training, outdoor programs, and health and wellness programs.
We make life better here by inspiring fitness and wellbeing for everyone. UCSF Fitness & Recreation’s mission is to enrich the human spirit, quality of life, and community at UCSF. We are passionate fitness and recreation professionals committed to doing quality work. We fulfill that mission by providing our members with exceptional service, knowledgeable staff, a wide variety of activities, and a clean environment. We are a customer service division, providing needed services on all UCSF campus sites and delivering these services with PRIDE: Professionalism, Respect, Integrity, Diversity and Excellence.
% of time | Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
75 | Yes | Customer Service & Operations
Responsibilities include:
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25 | Yes | Administrative & Clerical Duties
Responsibilities include:
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100% |
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Required Qualifications:
- Customer service experience.
- Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision.
- Demonstrated ability to maintain confidentiality.
- Ability to work independently and as a team member.
- Wear uniform including nametag
- Read, write, speak and understand English fluently
- Flexible schedule, normal business hours are Mon-Sun, 5am-10pm
Required Licenses and/or Certifications
- CPR and first aid within 3 months of hire
Preferred Qualifications
- Excellent interpersonal, verbal, and written communication skill.
- Able to motivate & support others in their quest to be healthier and fitter.
- Demonstrated skill necessary to collect, organize and disseminate information upon request.