Customer Care Supervisor

- Working under Limited supervision: - Operations Management - Provide effective supervisory leadership aligned with ProDriven Global Brands policies and values, ensuring all customer care practices support a high‑quality, customer‑focused environment. - Manage Service Level Agreements (SLAs) and quality metrics with a focus on continuous improvement and elevated customer satisfaction. - Monitor capacity, workflow, and resource allocation to maintain response times across all inquiry types. - Develop strategies to...