Onsite Event Assistant (Full-Time) | Bell Harbor International Conference Center

Onsite Event Assistant (Full-Time) | Bell Harbor International Conference Center  Serve as the primary onsite contact for clients during events, ensuring seamless communication between guests and operations teams while delivering a high-quality and successful event experience. Assist the Director of Operations and Onsite Event Supervisor with operational duties and event-related tasks as assigned.  Let’s start off with the most important part - what’s in it for you: The Perks *Eligibility of perks is dependent upon job status Hourly Pay Range: $23 to $25 DOE Discounted Parking Tip/Tip Pooling Eligible Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Online Learning Platform to Help You Grow! Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)   Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What Success Looks Like: Your Impact   Assist the Director of Operations and Onsite Event Supervisor with operational duties and event-related tasks as assigned. Ensure all event spaces are set according to client specifications and operational standards Maintain event timelines and proactively manage the flow of programming to ensure seamless execution Serve as a proactive problem solver while managing event transitions, operational changes, and multiple clients simultaneously Verify the accuracy and placement of all event signage, directional indicators, and facility communication Welcome clients in a warm, professional manner and establish yourself as the primary onsite point of contact Manage and fulfill all onsite client requests while communicating necessary updates to operational teams Maintain accurate and current knowledge of all events taking place within the facility, including future programming and logistic Build strong client relationships by understanding and anticipating personal preferences and expectations Answer incoming phone calls professionally and courteously within three rings Communicate key event updates, operational changes, and important information to team members and leadership in a timely manner Uphold all building safety, security, and emergency procedures at all times Accurately document shift activity, event details, and operational notes to ensure continuity between teams Monitor facility access to ensure only authorized guests, vendors, and attendees enter event spaces Maintain clean, organized, and professional office and workspace environments Respond promptly and professionally to all internal and external client inquiries and requests Maintain a high standard of responsiveness by replying to all emails within 24 hours   What You Bring Previous experience in customer service roles preferred The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos. Proficiency in Microsoft Office applications, especially Word and Excel preferred Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.