Senior Sales Support Specialist

Position Summary:

The Senior Sales Support Specialist focuses on driving business growth by identifying and capitalizing on sales opportunities within existing accounts. This role partners with channel sales leaders to proactively expand revenue through cross-selling, upselling, and introducing new products to clients. The specialist helps develop and implement growth strategies that maximize account potential by leveraging data analysis and customer insights. Additional responsibilities include order processing, account management, fostering strong client relationships, and ensuring high customer satisfaction to fuel long-term business success. Acting as a critical resource for the sales team, the specialist bridges operations, accounting, customer service, and product management to maximize business potential.
 

Key Responsibilities:

• Support the sales team with account management tasks, including identifying and pursuing opportunities to grow revenue, order management tasks, and account activity tracking.
• Collaborate with purchasing and product management to monitor inventory levels, address coverage gaps, and ensure product availability to meet customer needs.
• Assist in preparing sales proposals and reports to support the sales team.
• Serve as a point of contact for customer inquiries, ensuring timely and satisfactory resolution of issues.
• Analyze account performance, identify trends, and recommend growth strategies to account managers.
• Work with internal teams to streamline sales processes and enhance overall service delivery.

Education and Experience Required:

• 3+ years of experience in sales support, account management, or a similar role.
• High school diploma or GED equivalent
• Proficiency in CRM systems and sales tools (e.g., Excel including vlookups and pivots, Salesforce)
• Analytical mindset with the ability to interpret data and develop actionable insights.

 

Skills Required:

• Sales-driven with a proactive approach to uncovering opportunities and achieving growth.
• Collaborative team player who excels in cross-functional environments.
• Strong organizational skills with a focus on driving results and attention to detail.
• Excellent communication and interpersonal skills for building relationships with clients and teams.
• Adaptable and resourceful, thriving in a fast-paced, dynamic setting.
• Customer-focused with a commitment to delivering exceptional service and solutions.

 

Job Type: Regular Full-time

 

Expected Hours: 8:30am – 5:00pm / Hybrid work schedule - 3 days a week in our Vernon Hills, IL office.

 

Pay: Salary range is $60,000 - $68,000

 

Comprehensive benefits package offered.

 

Must be authorized to work in the United States on a full-time basis