Conference Service Manager
Job Description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you!What you will have an opportunity to do:
Hotel Flor is seeking an experienced, service-driven, and highly organized Convention Services Manager to join our dynamic leadership team. This individual will play a pivotal role in ensuring seamless event execution while delivering elevated guest experiences that reflect the luxury and sophistication of our property.
The Convention Services Manager will report directly to the Director of Sales & Marketing and will serve as the primary liaison between clients and hotel operations teams from the point of contract turnover through event completion.
Key Responsibilities
- Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail
- Develop and maintain strong relationships with clients to ensure a flawless and personalized experience
- Collaborate closely with internal departments, especially Banquets, Culinary, Front Office, and Operations, to ensure seamless communication and execution
- Conduct pre-convention meetings, site visits, and operational planning sessions
- Create detailed event orders, production timelines, and execution plans
- Monitor group room blocks, event flow, and banquet operations to maximize guest satisfaction
- Identify upselling opportunities to enhance the guest experience and drive additional revenue
- Ensure all client expectations are met while maintaining Hotel Flor’s luxury service standards
- Manage multiple events and priorities in a fast-paced environment with professionalism and efficiency
What are we looking for?
Qualifications
- Previous experience in Convention Services, Catering Sales, or Hotel Event Management preferred
- Strong communication and interpersonal skills with the ability to collaborate effectively across all hotel departments
- Exceptional organizational skills with a proven ability to implement structure, processes, and operational plans
- Ability to thrive in a high-energy, guest-focused luxury hospitality environment
- Detail-oriented with strong problem-solving and multitasking capabilities
- Passion for creating memorable guest experiences
- Ability to maintain a flexible work schedule based on operational and event needs
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.