Senior Claims Adjuster - International Casualty

Senior Claims Adjuster - London Wholesale International Casualty Explore

Analyze

Cultivate

Collaborate

Innovate

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation

We see our careers with AXA XL as a chance to unleash our potential globally

Cultivate expertise

Collaborate constantly

Analyse deeper

Dream bigger

Our Claims team sets us apart

Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly

How do you make a good thing better

You focus on excellence and creating a culture of continuous improvement

You create an environment that fosters collaboration, customer service and colleague development

And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement

The business we write is truly global, the risks are varied from mining in Australia, to municipalities in Italy, snow contractors in Canada to Healthcare providers for the correctional facilities in the US

Working with a select pool of local Adjusters and Experts across all our jurisdictions, we can deliver the service that our customers have come to expect of us

This is a permanent opportunity for an experienced and enthusiastic Casualty Claims professional to work with the London Wholesale Casualty Claims team, contributing to the excellent offering we provide to our clients across the globe

This is a varied and challenging role, where you’ll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels

It’s an ideal role for someone who would like the opportunity to be a referral point for junior members in the team and providing guidance

You will be based in our London office however we are excited to have implemented our Smart Working initiative offering a hybrid way of working

Most of the team spend approximately half of their time working from home

This flexibility allows a better balance between work and home life, all of which is subject to business

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime

What you’ll be doing What will your essential

include

Embrace and deliver on the strategic drivers that AXAXL has in place from 2024, including tailored client solutions, offering value beyond the policy, leveraging data to help clients make better decisions and streamlining processes to improve value

Managing a portfolio of mid to high value claims across all jurisdictions, Including Canada, Australia, Italy, UK&I and US

Pro-active case management and regular engagement with all stakeholders – London Market Brokers, Placing Brokers, follow markets and co-insurance market

Attending (virtual / in person) ADR settlement forums as part of the pro active case management philosophy and costs containment responsibility Analysing policy covers across the LW Casualty book to ensure appropriate application and allocation, and to ensure that Underwriters are informed of any necessary changes Reporting to Senior Internal Management for all high value, catastrophic and contentious claims / events

Timely and accurate management of case and block file reserves to meet company standards and market expectations

Developing and maintaining effective relationships with Underwriters, Actuaries, Senior Management, internal and external stakeholders, and the wider claims teams in London and Ipswich Acting as a reference point to Claims Adjusters within the London and Ipswich teams for support, development and progression

Oversight of our Third Party Administrator and Cover Holder partners across all territories to include portfolio analysis, audit engagement, stewardship calls and over DA claims control

Effective Litigation management and spend control

To include regular engagement with all TPAs for guidance and authority on all Litigated claims

Timely budgeting and reserving of Defence or coverage fees

Monitoring and adjusting DA funds for high volume accounts Working with Offshore / Shared Services to ensure delivery of the agreed service, always looking for ways to enhance and supplement the support we receive

Periodic status delivery to Underwriters and Actuaries of portfolio trends, general performance and large or contentious claim developments

Attending new business meetings and presentations to deliver the claims philosophy Preparing for and presenting large claim activity to the Management / Leadership team

Managing static and inactive claims across the wider team as required

Engaging with project groups when required to facilitate business improvement or product enhancement, leading where necessary

Always looking for ways to improve and enhance the service we provide – lead by example You will report to the Casualty Claims Manager - London Wholesale What you’ll be bring We’re looking for someone who has these abilities and skills: · A truly client first mindset. · An ability to adapt communication skills t · International casualty claims adjusting experience within the Lloyds of London and company markets, including US. · Able to demonstrate proactivity and technical capability in the management of high value losses · Persuasive communicator able to adapt to different audiences and stakeholders. · Excellent organisaton skills · Happy to work on team activities or individually · Competent in all Microsoft suite products · Innovative mindset – ability to find successful solutions · High level of numeracy and attention to detail · Willingness to show pragmatism when required · Hold accountability – seeking guidance or authority when uncertain · Committed to achieving excellence · Ability to prioritise tasks and

· Educated to A Level standard minimum, or equivalent. · Comprehensive knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave

Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity

AXA XL is an

Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive

and personalized, inclusive

that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see axaxl.com/sustainability

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com