Job Description
Optus’ Network Operations Centre (NOC) Managers play a pivotal role in leading our network monitoring and incident management operations.
Working on site at our coprarate head offices, this represents a unique opportunity to coordinate and lead a team of Network Engineers, ensuring flawless service delivery and network stability across our outstanding infrastructure.
The operating environment runs 24/7/365, so this position requires you to be committed to working a rotating roster pattern aligned to same.
If you're ambitious, determined, and have a proven track record in network operations, this role is perfect for you!
What You’ll Do
- Manage and align the duties of network engineers throughout the shift.
- Maintain ongoing supervision of all network infrastructure, monitoring systems, and dashboards.
- Address and coordinate the resolution of network incidents, outages, and performance alerts.
- Serve as the liaison between management and NOC engineers.
- Monitor prioritisation to optimise response times.
- Collaborate with leadership to develop training curriculum for NOC technicians.
What You Bring
- Minimum 3-5 years of experience working in a Network Operations Centre or comparable 24/7 operational setting.
- Solid understanding of network infrastructure, monitoring tools, and incident management procedures.
- Proven ability to prioritise tasks and respond effectively to urgent issues.
- Excellent verbal and written communication skills.
- Leadership capability with a collaborative, team-oriented approach.
- Flexibility to adapt to changing priorities and technological advancements.
What’s in it for you?
- Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners
- Vibrant and collaborative office campus that includes cafes, convenience store, chill-out zones, GP, post office, gym, and on-site childcare centre
- Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you
- We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks
- Direct your development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities
- Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity
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