Hardware and Software Support Engineer
Job Description
Position
Support Engineer
Job Description:
We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products.
You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential.
Skills / Responsibilities
- Ensure the performance, quality, and responsiveness of products,
- Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site.
- Help develop and maintain documentation in process and operational areas of the products
- Remotely assist BlueARGUS users with support to general usage of BlueARGUS via telephone, email, WebEx or On-Site.
- Adding, editing and manipulating sensor pairs, devices and routes
- Reporting functionality support
- Gather requirements around functionality and translate those requirements into elegant functional solutions.
- Configuration of Debian based SAS to interact with clients' email server, network time protocol server and proxy server.
- Assist client with troubleshooting networking issues which may reside on their network.
- Monitoring of these devices and services to ensure optimal up-time and reliability.
- Working closely with clients' IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues.
- Keep up to date on the latest industry trends in mobile technologies,
- Ability to work in a fast-paced, high-effort, dynamic work environment,
- Fast learner of new and emerging technologies.
- Minimum 3-years' experience in hardware and software support,
- Preferred Bachelor’s Degree in Computer Science or related field,
- Experience with networking technologies both hardware and software
- Familiarity with Git, GitHub, Jira, and Agile development methodologies,
- Familiarity with continuous integration,
- Self-motivated with the ability to focus on product delivery,
- Strong analytical, troubleshooting/problem solving skills,
- Well organized and ability to document processes.
Competitive compensation and benefits commensurate with experience. Benefits for full-time employees include participation in the Company’s retirement plan, bonus, medical, dental, life insurance, LTD/STD, paid vacations/sick day/holidays, and advancement opportunities.
Contact Information and Application Deadline
Please send your resume, including salary history and expectations
TrafficCast International is an equal opportunity employer.