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TTEC Digital

Senior Project Manager

TTEC Digital
London, EnglandPosted 1 weeks ago
Full-timeremote
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Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

About the Role

We’re looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a range of clients and industries.  This role begins as a 6‑month fixed‑term contract. We anticipate ongoing needs in the team, so there may be an opportunity to move into a longer‑term or permanent position for the right candidate.

You’ll lead high-impact CX and digital transformation projects ensuring delivery doesn’t stop at go-live, but translates into real business outcomes such as improved customer experience, reduced cost to serve, and increased operational efficiency.

You’ll work across people, process, and technology, partnering with a broad range of stakeholders to deliver for our clients and build the foundations for scalable, sustainable change.

Why Join Us

  • Work on cutting-edge CX and AI-driven transformation programmes
  • Exposure to enterprise clients and senior stakeholders
  • Strong focus on outcomes, value, and impact, not just delivery
  • Join a team that blends consulting, delivery, and innovation

About the Role

We’re looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a range of clients and industries.  This role begins as a 6‑month fixed‑term contract. We anticipate ongoing needs in the team, so there may be an opportunity to move into a longer‑term or permanent position for the right candidate.

You’ll lead high-impact CX and digital transformation projects ensuring delivery doesn’t stop at go-live, but translates into real business outcomes such as improved customer experience, reduced cost to serve, and increased operational efficiency.

You’ll work across people, process, and technology, partnering with a broad range of stakeholders to deliver for our clients and build the foundations for scalable, sustainable change.

Why Join Us

  • Work on cutting-edge CX and AI-driven transformation programmes
  • Exposure to enterprise clients and senior stakeholders
  • Strong focus on outcomes, value, and impact, not just delivery
  • Join a team that blends consulting, delivery, and innovation
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
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Senior Project Manager at TTEC Digital | Renata