Manage customer delivery obligations for the TAM role. Identify and propose additional TAM Value Added Service opportunities.
Support cloud adoption blocker removal, lead feature request processes, and work cross-functionally to troubleshoot and escalate issues as needed for customers.
Build relationships with sales teams. Work with regional Google Cloud Consulting (GCC) portfolio leads and team members to support strategy and lead customer success initiatives.
Plan for customer events and launches, partner with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Technical Account Manager Lead III, Google Cloud Consulting (Japanese, English)

Job Description