Overview: 

Provide operations support to various areas of Business Banking and Consumer Collections.  Perform data entry, system maintenance, and monetary transactions.  Complete requests within authority level. 

Primary Responsibilities: 

• Perform data-entry of various types of information, and from multiple sources (e.g., invoices); receive and verify accuracy of documents.  

• Creates payment coupons and G/L tickets from auction proceeds/insurance payments. 

•  Prepare ticket work to allocate funds received, to ensure payment of expenses. 

• Contact outside vendors (e.g., Repo agents, Auctions) to gather and/or provide information on accounts 

• Prepare, send and track outgoing checks to clients and vendors 

• Monitor and submit requests to change the status of accounts 

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. 

• Promote an environment that supports belonging and reflects the M&T Bank brand. 

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. 

• Complete other related duties as assigned. 

Scope of Responsibilities: 

This position has potential direct contact with agents/auctions and other external vendors; mostly email correspondence with other external vendors. 

Education and Experience Required: 

A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience. 

Strong verbal and written communication skills. 

Detail oriented. 

Proficient PC skills including word processing, spreadsheet and email software. 

Education and Experience Preferred: 

Bachelor’s degree. 

Repo/Remarketing knowledge base 

Knowledge of M&T Bank systems. 

• Prepare letters to customers for different aspects of Repo/ Remarketing 

• Paying invoices  

• Setting up transports of units after repossession  

• Processing reports for late charge suppressions.  

• Monitoring e-mailboxes and directing e-mails to proper teams.  

• Updating procedures.  

• Processing funds/checks as requested.  

• Monitoring payment reporting.  

• Approving fees.