Field Representative II, Document Imaging

Field Representative II, Document Imaging

 

POSITION PROFILE

Serves as the overall Lead for client's document imaging processes while providing expert technical support. Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.

 

Job Duties and Responsibilities

�· Create and Generate client reporting

�· Manage SLA Performance in conjunction with Site Management or Site Leadership

�· Train and manage the teams cross-training matrix for on-site members and FSR's and partner with client/Site Management on any customer required training courses

�· Support the generation of data for billing

�· Handle client escalations and assist with establishing and following customer escalation protocols

�· Oversee equipment maintenance and PM process

�· Onboard new employees and partner with Site Management

�· Manage and update Site Procedures related to program

�· Work with internal offsite partners for issue resolution. 

�· Serves as a technical resource to identify issues and make recommendations and implement solutions

�· Manages and completes client requests for account related Digital Mail and Imaging projects

�· Achieves customer satisfaction by consistently prepping, scanning, inspecting, compiling, and assembling projects accurately in a timely manner.

�· Performs full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format.

�· Prepares documents for scanning by removing staples, paperclips, rubber bands, etc-, for the document scanning process

�· Reviews the paper record against the electronic document to verify image quality and missing documents

�· Verifies and validates image/document errors and makes necessary changes as needed

�· Maintains productivity and quality levels in accordance with current standards

�· Reviews each scanned record for accuracy and clearness of the scanned product

�· Scans all new documentation received and loose paperwork

�· Meets deadlines in a fast-paced environment while maintaining quality and error free work.

�· Achieves Time Productive statistics by meeting standards established.

�· Maintains optimal machine performance, maintenance (clearing jams, refilling toner, etc.).

�· Completes all paperwork in a timely, accurate and legible manner.

�· Communicates problems effectively and promptly to manager.

�· Prevents assembly errors by maintaining an organized workstation.

�· Achieves customer satisfaction by performing error free jobs per customer specifications by using various imaging technology for Digital Mail and Imaging operations.

�· Duties may include shipping & receiving and handling of USPS.

�· Additional duties may be assigned as needed.

 

Qualifications (Education, Experience and Certifications)

�· High school diploma or equivalent.

�· Basic PC skills

�· Basic Typing skills

�· Intermediate computer skills including, but not limited to, Microsoft Office Word, Outlook, and Excel

KNOWLEDGE, Skills And Abilities

�· Utilizes Critical thinking and detailed work skills

�· Ability to perform repetitive tasks and maintain focus required

�· Ability to retain information and maintain a high level of accuracy required

�· Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.

�· Must be able to adapt to changing situations and be flexible.

�· Must be well organized and able to multi-task and manage to deadlines

�· Ability to interact with EDMS, computer database and other computer software.

�· Ability to analyze situations, problems, and information, and take appropriate action.

�· Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

Working Conditions, MENTAL aND PHYSICAL DEMANDS

�· Ability to work multiple shifts including nights, weekends, overtime and holidays depending upon work volume and customer needs.

�· Must be able to work in a production facility by adapting to moderate medium to high noise levels.

�· Deals with moderate stress levels by adapting to and coping with stressful situations for extended periods of time.

�· Position often requires ability to stand on feet for at least eight (8) hours per day. Some positions may require sitting for (8) hours per day.

�· To handle customer orders, may be required to lift and move supplies weighing up to 50 lbs. from the floor to waist height, carrying it 10 feet and lowering back to the floor.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.