Bilingual Employment Caseworker, FutureReady
Job Description
Location: Ottawa, Ontario
Reports to: Coordinator, Employment Services
Employment Status: Full time temporary (12 months)
Bargaining Unit Status: Included
Annual Salary: $64,646.40 - $77,604.80
Language requirements: English is essential, French is essential
Bona Fide occupational requirement (BFOR): N/A
Schedule: Monday to Friday, 40 hours per week, some evenings and weekends
Competition Number: 26-069
Closing Date: July 17th, 2026
Vacancy: No
Posting Stage: Internal and internal
About us:
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 locations across Ottawa.
FutureReady Youth is an innovative workforce development program designed to support youth aged 15-30 in developing the skills, confidence, and experience needed to secure and maintain meaningful employment. Delivered through 10 cohorts across Ottawa, the program serves 100 youth through a flexible, youth-centered approach that combines employment readiness, life stabilization, individualized coaching, employer engagement, and ongoing retention support.
Key Responsibilities:
- The Caseworker/Facilitator plays a critical role in group facilitation, case management, coaching, participant engagement, and employment support to help youth overcome barriers and achieve employment and career goals.
- Delivery of engaging workshops.
- Provide individualized coaching, coordinate participant supports, monitor progress
- Maintains strong relationships with employers, community partners, and program participants.
- Conduct participant assessments to identify strengths, barriers, needs, and employment or career goals, and develop individualized service and case management plans.
- Provide case management, coaching, mentoring, career counselling, and employment interventions to support participants in achieving short- and long-term goals.
- Deliver individual and group counselling, workshops, training sessions, drop-in services, outreach activities, and other employment readiness programming.
- Facilitate engaging workshops focused on career exploration, employability skills, workplace readiness, life skills, and personal development.
- Support participants with career planning, job search strategies, resume and cover letter preparation, interview skills, and employment retention.
- Coordinate referrals and access to community, educational, employment, and support services to address barriers and enhance participant success.
- Monitor participant progress, maintain regular follow-up, and adjust service plans as needed to support positive outcomes.
- Build and maintain strong relationships with employers, community partners, service providers, and other stakeholders to support participant engagement and employment opportunities.
- Maintain current knowledge of labour market trends, employment resources, community services, Employment Ontario programs, and relevant legislation, policies, and procedures.
- Ensure accurate, timely, and confidential documentation, including case notes, participant records, outcome tracking, and data entry within case management systems.
- Maintain electronic and physical participant files in accordance with organizational standards, funder requirements, and privacy legislation.
- Contribute to program planning, development, implementation, evaluation, continuous improvement, and reporting activities.
- Participate in team meetings, professional development, and the hiring, training, mentoring, and supervision of students, interns, or volunteers as required.
- Apply trauma-informed, strengths-based, culturally responsive, and youth-centered approaches in all participant interactions and service delivery.
- Follow safe work practices and uphold organizational policies, professional standards, ethical guidelines, and confidentiality requirements.
Qualifications:
- Diploma or degree in Social Services, Social Work, Child and Youth Care, Community Development, Human Services, Career Development, Adult Education, Psychology, or a related field (or equivalent combination of education and experience).
- Minimum 2 years of experience working with youth in employment services, education, social services, workforce development, or related programs.
- Strong facilitation, presentation, and public speaking skills.
- Excellent communication, interpersonal, and relationship-building abilities.
- Proven coaching, mentoring, motivational interviewing, and participant engagement skills.
- Knowledge of youth development, trauma-informed, strengths-based, and culturally responsive practices.
- Ability to support career exploration, job search, resume development, interview preparation, and employment retention.
- Strong organizational, time-management, and case documentation skills.
- Proficiency with Microsoft Office and case management databases.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated empathy, professionalism, cultural competency, ethical judgment, adaptability, and a collaborative, youth-centered approach.
- Minimum 2 years of experience working with youth in employment services, education, social services, workforce development, or related programs.
- Experience facilitating workshops, group learning activities, and delivering training.
- Experience providing case management, coaching, mentoring, career guidance, or counselling support.
- Experience supporting individuals facing employment barriers and working with vulnerable or marginalized populations is an asset.
- Knowledge of local labour market trends, employment resources, and Employment Ontario programs is preferred.
Additional Qualifications:
- Successful applicants will be required to provide a clear Vulnerable Sector Check obtained within the past six (6) months, as a condition of employment with YSB.
- Valid driver’s license and access to reliable transportation are required.
- To confirm language proficiency required for this position, successful candidates may be requested to undergo an oral and written assessment conducted by a third-party provider, arranged by YSB. Candidates must meet the minimum required linguistic profile before their employment start date. Formal education may be considered as sufficient demonstration of language proficiency, but is subject to review.
Disclaimer: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
What we offer:
- An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
- 15 days of annual vacation + 2 personal days;
- 100% YSB-paid group health benefits for eligible employees;
- A team where you get to be yourself everyday and where you have the freedom to innovate;
- Holiday pay, as determined by YSB polices and the Collective Agreement in place
- This position may qualify for overtime at 1.5 rate after 40 hours worked per week, as determined by YSB polices and the Collective Agreement in place;
Join us!
If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.
We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and strive to create an inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.
At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.
All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.