Injury Management Specialist - NSW Workers Compensation

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives

It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work

Because when you’re here, you’re part of something bigger

You’re part of a team that shows up, stands together, and leads with purpose

Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator

We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations

We are part of the leading global risk management and insurance group Arthur J Gallagher & Co

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding

It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development

We invest in our people through strong succession planning and have a number of mentoring and training programs available

The Opportunity There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike

And, we want YOU to be a part of it all

We are excited to announce two new Injury Management Specialist opportunities, commencing ASAP at our Parramatta and Sydney CBD branches, offering you the work-life balance you earn

Reporting to the Team Manager with connection to a broader team of Injury Management Specialists, who provide advice, quality assurance and coaching to our Claims teams, and contributing to our best practice injury management support

This is a unique opportunity to bring your allied health qualifications and personal injury claims experience to a truly rewarding role

Responsibilities: Support claims teams across injury management activities, including treatment and recovery strategies, injury management planning, treatment provider liaison, etc; Provide coaching to Claims teams around best-practice injury management, feedback and training; Collaborate with Claims teams and broader specialist functions, including Return to Work, Mental Health and Technical Support; Participate in a range of operational projects and business initiatives

Qualifications Previous experience as an Injury Management Specialist within an insurer setting, including workers compensation, CTP, etc, is essential; Tertiary qualifications in allied health, such as exercise physiology, physiotherapy, nursing, etc; Strong coaching ability, with an approachable attitude; Exceptional time management and organisational skills; Highly developed communication skills, with the ability to engage at all levels of organisation; A strategic mindset and approach to work; A strong sense of team and collaboration; A resilient attitude

To apply If you want to part of something new and help to change peoples’ lives, then we would love to hear from you today

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To be considered for this opportunity you must have right to live and work in Australia when applying

Agency applicants will not be considered for this position

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply

As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace

We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business

Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers

And more..

We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities

We see inclusion as a conscious commitment and diversity as a vital strength

By embracing diversity in all its forms, we live out The Gallagher Way to its fullest

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.