Print Systems Support Specialist

The Print Support Specialist is responsible for delivering exceptional support for client print environments, ensuring high levels of system performance, reliability, and customer satisfaction. This role provides end-to-end support for networked printers and print systems, including troubleshooting hardware and software issues, managing service requests, and maintaining print infrastructure. The ideal candidate brings strong technical troubleshooting skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

Client Support & Issue Resolution

• Diagnose and resolve issues related to printers, multifunction devices, and print management systems
• Troubleshoot hardware, software, and network connectivity issues for client print environments
• Provide timely and professional communication to clients throughout the support process

Print System Management

• Manage and maintain printer inventories and configurations (e.g., Web JetAdmin, Device Control Center)
• Support ongoing print environment optimization, including device performance and utilization
• Coordinate and fulfill service tickets including incidents, service requests, and changes

Operational Excellence

• Maintain accurate documentation of support activities, resolutions, and system changes
• Ensure timely time entry and compliance with service processes and procedures
• Assist with development of best practices and operational documentation

Continuous Improvement

• Stay current on print technologies, tools, and industry trends
• Participate in process improvements to enhance efficiency and service delivery
• Collaborate with internal teams to improve overall client experience

General Responsibilities

• Maintain effective communication with clients and team members
• Attend required company and departmental meetings
• Adhere to company policies and procedures
• Perform additional duties as assigned

Qualifications

Education & Experience

• Bachelor’s degree preferred or equivalent combination of education and experience
• 5+ years of experience supporting print systems, IT support, or related technical field

Licenses & Certifications

• Valid driver’s license with acceptable driving record

Required Skills

• Strong troubleshooting and problem-solving skills
• Knowledge of network printing environments and device connectivity
• Experience supporting printers, multifunction devices, and print management tools
• Ability to manage tickets across incident, problem, and change processes
• Excellent customer service and communication skills
• Strong organizational and documentation skills
• Ability to work independently and manage multiple priorities