Customer Order Management Specialist

Work Flexibility: Hybrid

As Customer Order Managment Specialist you will provide first class customer service towards customers and be first point of contact for Stryker indirect business  distributors.

What You Will Do

• Support and execute the logistics in accordance with customer requirements, Business rules, CSD objectives, RA/QA and Trade Compliance
• Interact with Supply Chain for inventory availability
• Interact with responsible functions to ensure right allocation decisions are taken
• Support tactical issues with forwarders, distribution coordinators and customers
• Identify opportunities for service & process improvement
• Participate in initiatives / projects to improve service, productivity, processes and/or cost reductions
• Will ensure compliance with all aspects of our Quality Management System, from alert notification through total customer’s satisfaction
• Will support the Customers and Sales force through continued system and or policy improvements
• Maintain team and individual compliance

What You Need

• 3-5 years experience in International Customer service & Distribution processes
• Experience with preparing export documentation
• Excellent knowledge of the English language
• Mastering Office and experience with Oracle, SAP and MS Office applications.
• Service oriented
• Team spirit
• Self starter
• Focus on details, analytical mind

Travel Percentage: 10%