Online Manager / Supervisor - PAK'nSAVE Blenheim

Online Manager & Online Supervisor Opportunity - PAK’nSAVE Blenheim

Are you an organised, motivated leader with a passion for customer service and eCommerce? PAK’nSAVE Blenheim is looking for a dynamic Online Manager & Supervisor to lead our Online Shopping team and drive operational excellence in our growing digital department.

Manager Schedule:

Tuesday to Saturday - Full-time (Early Mornings - 45 hours per week)

Supervisor Schedule:

Sunday - Thursday - Full-time (Early Mornings - 45 hours per week)

About the Role

As our Online Manager / Supervisor, you'll be at the forefront of managing the day-to-day operations of our Online Shopping team. You’ll ensure customers pick up their orders efficiently, accurately, and with outstanding service.

This role is perfect for someone who thrives in a fast-paced environment, enjoys team leadership, and is passionate about delivering an exceptional customer experience.

Key Responsibilities

• Lead, motivate, and support the Online team to deliver outstanding results
• Oversee the picking, packing, and processing of all online orders
• Monitor KPIs, manage rosters and wages, and maintain high operational standards
• Resolve customer enquiries and complaints with professionalism and care
• Collaborate with store departments to keep product information and store mapping accurate
• Maintain a clean, safe, and well-equipped online department
• Communicate effectively with customers, team members, and store leadership

What We’re Looking For

Essential:

• Strong team leadership skills
• Excellent time management and multitasking abilities
• High standard of customer service
• Physically fit and comfortable with manual tasks
• Experience using SAP systems (or similar)

Preferred:

• Previous experience in online retail or food/fresh food environment
• Good communication skills
• Confident with computers and reporting systems

What We Offer

• Competitive remuneration package
• Supportive and friendly team environment
• Career growth opportunities and ongoing training
• A workplace where your contributions truly make a difference

Additional Information

• Applicants must hold New Zealand Citizenship, Permanent Residency, or a valid Work Permit.

Apply now and be part of a team that values hard work, integrity, and exceptional customer service. Help us shape the future of Online retailing at PAK’nSAVE Blenheim!