Executive IT Support Technician (Executive IT & Event Operations)
Job Description
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Senior Executive IT Support Technician provides high‑touch, white‑glove technical support to Visa’s senior leadership and their organizations. This role is part of the Executive IT team and is responsible for delivering seamless, secure, and reliable end‑user technology experiences across in‑office, remote, and travel scenarios.
This role also plays a critical function in Executive Event Operations, ensuring high‑quality execution of executive meetings, board sessions, and global events in partnership with Event Operations, Live Event Support, and AV Operations teams.
The successful candidate brings strong technical expertise, executive presence, and the ability to operate under pressure while delivering immediate, precise, and confidential IT service in high‑visibility environments.
Key Focus Areas
- Executive Experience Excellence
- Deliver white‑glove support that ensures seamless, interruption‑free executive experiences.
- Event Execution & Support
- Ensure flawless delivery of executive meetings, hybrid events, and high‑profile engagements.
Proactive Operations
- Identify risks early, resolve issues quickly, and continuously improve service quality and reliability.
Key Responsibilities:
1. Executive Technology Support
Deliver high‑touch IT support to executives, ensuring rapid response and resolution
Support devices, applications, collaboration platforms, and security tools
Manage executive environments across Windows, macOS, and mobile devices
Maintain executive conference rooms, Teams Rooms, and collaboration spaces
Provide on‑site, remote, and travel support for board meetings, leadership sessions, and executive engagements
2. Event & Meeting Support
Partner with Event Operations, AV Operations, and Live Event teams for executive events
Support board meetings, town halls, investor engagements, and global events
Prepare technical setups including conferencing, devices, and AV readiness
Provide live support during events and ensure seamless execution
Rapidly troubleshoot and stabilize issues during live sessions
3. AV & Event Technical Operations
Support AV systems including conferencing platforms, microphones, cameras, and displays
Perform pre-event testing, rehearsals, and room validation
Troubleshoot AV and hybrid meeting issues in real time
Support live streaming, hybrid events, and broadcast-style setups
4. Technical Troubleshooting & Root Cause Analysis
Perform advanced diagnostics across hardware, OS, networking, VPN, and endpoint security tools
Troubleshoot O365, Teams, and enterprise collaboration platforms
Conduct root cause analysis and implement long-term fixes
Proactively maintain device and system health to reduce incidents
5. Operational Excellence & Continuous Improvement
Drive improvements in executive support KPIs (reliability, responsiveness, satisfaction)
Maintain documentation, executive playbooks, and standard operating procedures
Contribute to knowledge management and service maturity initiatives
Partner with Engineering, Endpoint, Security, and Enterprise teams to improve tools and standards
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications:
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
5+ years of relevant work experience with a Bachelor’s degree, OR
2+ years with an advanced degree, OR
8+ years of relevant work experience
5–10+ years of enterprise or executive IT support experience
Experience supporting VP+ or executive leadership
Certifications such as ITIL, Microsoft, Apple ACSP, AVIXA CTS, or CCNA
Experience supporting high-profile events and executive environments
Ability to anticipate needs and operate effectively in complex environments
Skills
Executive IT & Customer Support
Proven experience supporting executives or high-profile stakeholders
Strong judgment, discretion, and professionalism
Ability to operate effectively under pressure in high-visibility environments
Event Operations & Delivery
Experience supporting live events, executive meetings, and hybrid environments
Ability to coordinate across Event Ops, AV Ops, and technical teams
Strong planning, execution, and multitasking capabilities
Windows and macOS
Office 365, Teams, Outlook, OneDrive
Networking fundamentals (Wi-Fi, VPN)
Mobile device management (iOS/Android)
Endpoint deployment, imaging, and security tools
AV and video conferencing technologies
Problem Solving & Adaptability
Strong troubleshooting and root-cause analysis skills
Ability to remain composed in high-pressure situations
Flexibility to adapt to changing priorities and event demands
Communication & Collaboration
Excellent communication with executives and stakeholders
Ability to build trust and anticipate needs
Strong cross-functional collaboration skills
Technical Proficiency
Strong proficiency with:
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.