Analyst, Enterprise Collaboration

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services

We connect businesses around the world to unique opportunities in markets that drive the global economy

We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand

A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. 

Intercontinental Exchange is seeking a motivated, results oriented candidate to be part of a global team responsible for supporting and advancing our global corporate IT server environment. The authentication group manages services used by all employees in the organization

The ideal candidate has experience working in a fast-paced high-pressure environment and is highly technical with great troubleshooting skills. 

Responsibilities 

• Assist in the planning, design, and implementation of authentication infrastructure 

• Respond to and assist in production operations in a 24/7 environment 

• Participate in an On-Call rotation for after hours and weekend support 

• Educate and mentor members of other groups that we work closely with like EUC 

• Stay up to date with the technologies we support and how we can leverage new features to solve business needs 

AI Competencies 

• Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases. 

Requirements 

• 2-3 years of hands-on experience with Active Directory, DNS (Domain Name System), Group Policy 

• 2-3 years of hands-on experience with managing and troubleshooting issues with Windows Server 2019, 2022, 2025 etc. 

• 2-3 years of hands-on experience with Azure and Entra AD, Conditional Access Policies 

• 2-3 years of experience integrating SAML/OIDC applications with Azure AD 

• Experience with VMware vCenter to manage Windows virtual machines 

• Experience with Office 365 services 

• Experience running commands with PowerShell (preferred but not required) 

• Experience with RSA Authentication manager or RSA Cloud 

• Experience with Quest tools like Active Roles Server, Change Auditor, Recovery Manager, and Password Manager 

Desirable Skills 

• Teamwork: Ability to work effectively with others, leveraging diverse perspectives and skills to achieve common goals and drive results 

• Problem Solving and Decision Making: Ability to break down complex problems, evaluate potential solutions, and make informed decisions to drive successful outcomes 

• Communication: Must be able to communicate technical details to technical and non-technical people 

• Professionalism: Must be able to conduct yourself in a professional manner and leave a positive impression on everyone you deal with

  Must approach every workday with a can-do attitude