IT Fleet Analyst

IT Fleet Analyst

Req number:

R7758

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

The Fleet IT Services Analyst delivers technical services and IT project execution, working cross-functionally across the Royal Caribbean Group. The position supports ship, island and shore IT teams and contributes to the continuity of 24/7 fleet operations.

Job Description

This section describes the main responsibilities and essential duties, please write down a brief description of the overall purpose and objectives of the role. Add 5-10 bullet points, listing the specific tasks and job duties of the position. Items should begin with action words such as perform, responsible for, deliver, develop, etc. At the end of each statement, identify whether the role is accountable for making decisions, being informed, providing consultation, or executing actions relative to the accountability of the role. The Fleet IT Services Analyst delivers technical services and IT project execution, working cross-functionally across the Royal Caribbean Group. The position supports ship, island and shore IT teams and contributes to the continuity of 24/7 fleet operations. • Supports IT initiatives by assisting with system deployments, upgrades, configuration, and functional testing. [Executing] • Monitors data transmission flows, system health, and network connectivity to ensure stable technology operations across multiple global environments. [Executing] • Analyzes recurring issues and operational data to identify trends, improve service reliability, and champions continuous improvement efforts. [Executing] • Assists with incident response and resolution by coordinating communication between shipboard and shoreside IT teams. Operates as a bridge between engineering/IT groups and operational teams. [Executing] • Develops and maintains documentation for technical processes, troubleshooting procedures, configurations, and fleetwide IT standards. Assists with training and guidance. [Executing] • Collaborates regularly with shipboard IT teams and shoreside groups to coordinate service management activities aligned with ITIL practices, including change, incident, problem, and service management processes. [Executing] • Option for occasional travel assignments to shipyards, dry docks, and in service ships for project deployments or technical service engagements. [Executing] QUALIFICATIONS AND EDUCATION Use this section to specify the minimum years of experience required, skills, abilities, and education for the position. • Do not list the incumbent’s personal background. • The evaluation is a snapshot at a given time. Future projects or expected results should not be considered (the only exception would be startup positions). • Bachelor’s degree in IT, Computer Science, or related discipline, or equivalent technical experience. • Prior work experience in a professional environment is helpful. • Strong English communication skills, both written and verbal. FINANCIAL/QUANTITIVE RESPONSIBILITIES Use this section to enter the financial and quantitative responsibilities of the role. budgets they oversee, revenue size, and other dimensional data specific to the position. None. COMPARABLE POSITIONS/PEERS Use this section to list the comparable positions/ peers including job titles that would be considered comparable to the level of this role with a brief statement of rationale. Include job code, job title, and explanation. The explanation should include the reasons why is this position comparable to the one being described. HOW HAS THE JOB CHANGED/GROWN (Only needed if we need to re-evaluate and grade the job. Please explain what’s different with the scope from before.) INTERNAL/ EXTERNAL RELATIONSHIPS List here the internal (company) and external (market) main interactions within and outside the organization, including the purpose of interaction and frequency. • Position will engage with multiple Royal Caribbean Group cruise brands, including Royal Caribbean, Celebrity, Silversea, Hapag-Lloyd, TUI and Mein Schiff brands. • Position will work daily with shipboard IT managers and onboard teams, communicating with peers and other internal team managers or directors for the purposes of escalations and updates. • Some engagement with external vendors may be necessary. PHYSICAL REQUIREMENTS Use this section to list the physical requirements to perform the daily tasks and job duties. • While voluntary, occasional travel may be requested to international shipyards, which may involve navigating industrial environments, uneven surfaces, outdoor elements, and multi level shipboard spaces. WORKING CONDITIONS Use this section to describe the working conditions. • Work is primarily performed in a professional, air conditioned office environment, seated at a desk and using a computer for extended periods. • Duties are carried out in office utilizing phone, email, and collaborative communication tools to support shipboard and destination IT operations across multiple time zones. • The position requires the ability to manage tasks in a fast paced, service oriented environment, with periodic demands related to 24/7 operational on-site support, including some weekends. • When traveling, work conditions may vary depending on shipyard schedules, onboard operational needs, and project timelines.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.