Job Description
The Application Support Specialist is responsible for supporting, maintaining, and optimizing the operational systems and applications used across the company. This role requires broad interaction with staff throughout Central Trust’s footprint and plays a key part in ensuring smooth daily operations. The position reports directly to the Chief Operating Officer.
Primary Responsibilities
• Maintain a strong working knowledge of all applications and systems used by Central Trust, including the trust accounting system, portfolio management and reporting system, custodial asset system, and other supporting applications.
• Review system and application upgrade documentation; communicate enhancements, changes, and impacts to staff.
• Provide day to day application and product support to Central Trust Company employees. • Assist with managing user accounts, permissions, and access rights across multiple applications.
• Serve as an escalation point for application support and troubleshooting, including coordination with system vendors on priority support tickets.
• Identify opportunities to improve processes, enhance service delivery, and maximize the value of existing applications.
• Prepare accurate and timely management reports for senior and executive leadership.
• Retrieve, analyze, and interpret account and transactional data from various applications to support research, reporting, and company initiatives.
• Maintain and update knowledgebase articles, technical support procedures, and troubleshooting guides.
• Assist with business continuity and disaster recovery planning and processes.
• Provide backup and assistance to other members of the Application Support team.
• Perform other duties as assigned by the Chief Operating Officer.