MX Collections Specialist

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

The Collection Specialist is responsible for overseeing the day to day management and follow up of any accounts identified as a potential bad debt.  The Collection Specialist for pre-payment and accounts is expected to facilitate regular internal and external communications regarding the status of the accounts in their portfolio. This position will also collaborate with Sales and Ops, Cash, Billing, and IT to ensure that the pre-payment accounts always remain current.

RESPONSIBILITIES

• Reconcile pre-pay customer accounts to ensure their payments are matched to the appropriate invoices

• Identify and send regular requests to the Cash Team with offsets

• Contact customers to collect on past due accounts related to loads where pre-payment was not received

• Identify issues and work with customer, internal departments, and management to resolve past dues, short- payments and overpayments

• Respond to customer inquiries and requests including issuing customer statements and providing copies of invoices and documentation, copies of invoices, and balance due invoices

• Manage the refund process for pre-payment customers for cancelled loads, duplicate payments, overpayments etc.

• Identify customers in assigned portfolio that could be changed to a Terms Customer and make recommendations to the Credit Team

• Negotiate payment plans with customers that are struggling financially to minimize exposure as quickly as possible

• Review past due accounts for credit hold

• Prepare and submit accounts to 3rd party collection agencies

• Review portfolio and recommend timely bad debt write offs

• Prepare monthly report of Top Accounts for Manager

• This role will also include miscellaneous duties as designated by the dept. leaders, including but not limited to system housekeeping, help with 3rd Party Collections updates/reporting and gathering updates on Top Accounts

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Why Join Us:

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.