TikTok Shop - Product Manager, Creator and Content Governance

About the team E-commerce's Governance and Experience at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced technical product manager to drive seller and creator governance product strategies and solutions for TikTok Shopping in North America regions.

As a product manager on our E-commerce team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on governance and ecosystem features, technical strategies to improve TikTok shopping, as well methods to detect and address risky behaviors and actors in TikTok E-commerce ecosystem.

Responsibilities

• Lead product vision and strategize for the listing governance vertical.
• Create metrics to gauge feature success, analyze outcomes, and collaborate cross-functionally to devise action plans and enhancement proposals.
• Drive complex projects independently, define creator eligibility and creator risk product strategies and roadmap, set metrics that inform the success of creator governance efforts, and work with engineering teams to implement the product solutions.
• Prepares product requirements documents and recommendations with prototypes and wireframes based on an indepth understanding of creator experience and data points
• Partner with Policy and Operations teams to create and build product features and solutions to enable creators for e-commerce and reduce risks associated with creators in the ecosystem.
• Work closely with the creator growth and product teams, as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success
• Leverage a data driven approach to continuously optimize and innovate risk detection and mitigation processes, automate enhancement actions and reduce errors and manual moderation

Minimum Qualifications

• 3+ years of experience in product management in Consumer-Facing mobile or web Internet companies
• Experience and expertise in building risk features or managing risk programs at a consumer focused technology company
• Ability to design product solutions based on evidence; proven track record of delivering value-adding products, and/or organizational or process changes that benefit the business.
• Broad technical knowledge and indepth understanding of Machine Learning, statistical modeling, algorithms, OCR and ASR, etc
• Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders
• Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution.

Preferred Qualifications

• Understanding of and passion for e-commerce and retail
• Knowledge of user generated content platforms and LIVE streaming is a plus
• Strong analytical capabilities and ability to interpret data into actionable insights
• Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience
• Flexible and experienced in project management, can lead and operate multiple project streams confidently