Assistant Director of Housing Occupancy Management

Job Title

Assistant Director of Housing Occupancy Management

Agency

Texas A&M University - Corpus Christi

Department

Residence Life

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs.  As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

PURPOSE

The Assistant Director of Housing Occupancy Management is responsible for leading the strategic and operational management of housing assignments, occupancy planning, and system administration for University Housing. This role oversees the housing lifecycle from application through assignment, ensuring optimal occupancy, revenue performance, and a seamless student experience. The position works collaboratively with Residence Life, Maintenance, Dining, and Enrollment Management to align housing operations with institutional goals.

DESCRIPTION

Functional Area 1: Administrative

Percent Effort: 60%

• Coordinate/Facilitate all aspects of housing assignments including initial placements, waitlists and room changes.

• Lead development and execution of occupancy strategies to achieve full utilization of housing inventory.

• Monitor application trends and provide recommendations to optimize occupancy.

• Communicate with students, families, and staff regarding housing assignments and provide information on housing options and availability.

• Process housing applications, maintain accurate records, and ensure data confidentiality.

• Manage room change requests, cancellations, and ensure compliance with policies and procedures.

• Manage residency requirement exemption process.

Functional Area 2: Housing System Administration

Percent Effort: 15%

• Serve as the primary administrator for StarRez.

• Configure application workflows, assignment processes, and reporting tools.

• Ensure system configurations align with operational goals and assignment strategies

• Oversee data integrity, reporting accuracy, and system functionality

• Partner with IT and vendors on system enhancements and troubleshooting

Functional Area 3: Collaboration

Percent Effort: 15%

• Work with Housing leadership to coordinate move-in and move-out, ensuring a smooth transition for residents.

• Work collaboratively with the Housing Operations and Residence Life team to ensure that all housing assignments are done in a timely and effective manner.

• Work collaboratively with Campus Partners ensuring placements for Living Learning Communities (LLC’s).

• Partner with Residence Life to align occupancy strategies with student experience goals.

•  Collaborate with Admissions and Enrollment Management on projections and recruitment efforts.

• Work with Maintenance and Operations to ensure space readiness and availability.

Functional Area 4: Customer Service

Percent Effort: 10%

• Respond to student and family inquiries regarding housing assignments and processes.

• Assist students with housing selection, room changes, and assignment concerns.

• Provide clear communication regarding timelines, eligibility, and processes.

QUALIFICATIONS

• Bachelor’s degree in applicable field.

• Six (6) years of related experience.

• Additional education may be considered as a substitute for the minimum experience requirement:

  • Master’s degree in applicable field and four (4) years of related experience

  • Doctoral degree in applicable field and two (2) years of related experience

• Knowledge of word processing, spreadsheet, and database applications.

• Ability to multitask and work cooperatively with others.

• Ability to communicate clearly and effectively to ensure understanding.

• Extensive experience with StarRez or comparable housing management systems, with a strong emphasis on assignments, occupancy management, and room selection processes.

• Experience with Banner and Microsoft Office

• Ability and willingness to work flexible hours, including evenings and weekends.

• Ability to represent Islander Housing in a professional demeanor in person, on the phone, and in written correspondence.

• Must be energetic and detail oriented with excellent management and organizational skills

• Attention to detail and accuracy

• Systems and technical proficiency

• Problem-solving and process improvement

• Collaboration and teamwork

• Time management and ability to handle high-volume periods

• Commitment to student success and service excellence

PREFERRED QUALIFICATIONS

• Knowledge of occupancy management and forecasting.

• Ability to analyze data and develop actionable insights.

SALARY: up to $53,500/annually, approximately.

• $4,458.34/monthly

NOTE: Employment may be impacted by the Presidential proclamation issued on September 19, 2025 and the moratorium issued by Texas Governor Abbott on January 27, 2026.

BENEFITS (rules, policies, eligibility apply)

From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

Insurance

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

On-campus wellness opportunities

Work Life Solutions:

• Counseling, Work Life Assistance, Financial Resources, and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8+ hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.