Senior Officer, Customer Service

FAB |

Abu Dhabi, United Arab EmiratesPosted 2 weeks ago

hybrid

Job title

LOCATION & WORK ARRANGEMENT

• Abu Dhabi • Onsite

JOB SUMMARY / INTRODUCTION •

Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.

KEY RESPONSIBILITIES

Generic Accountability

Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
Ensure processing error free transactions in a timely manner.
Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer how to use the APP
Receive and process the customer requests within the predefined timelines.
Generate leads/referrals from NHL walk-in customers and route to Islamic branches.
Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
Up to date product knowledge and processes with respect to NHL.
Customer needs to be served within the predefined average service time frame 10min

Agree on assigned targets with the Branch manager / Assistant Manager.
Engage with the customers who are waiting for their turn and treat the customers in professional manner
Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.
Accept customer requests such as Account Opening, all type of Account Maintenance and File Completion.
Ensure customer satisfaction level is maintained.
Ensure to verify all documents and customer’s signatures.

REQUIREMENTS / QUALIFICATIONS

Minimum Qualification

Bachelor’s degree in Accounting or related discipline.
Minimum Experience
5 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures

ABOUT US •

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.